Network Activation Engineer (Hybrid)

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Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Job Description Summary Responsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in own discipline. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise. Job Description Job Description Core Responsibilities Perform network activations for Comcast customers in accordance with established procedures and best practices. Support customer migrations to the Comcast network across various products, including SD-WAN, IPsec, NaaS, MPLS, and SSL VPN solutions. Configure and troubleshoot routing protocols such as BGP, OSPF, and EIGRP, ensuring optimal network performance and reliability. Apply a solid understanding of routing principles-including route preference based on protocol type, administrative distance, and metric values-to ensure efficient and predictable traffic routing. Analyze routing tables and metrics to validate traffic flow and resolve routing issues. Establish BGP peerings for customers requiring public internet presence and assist in designing appropriate routing policies. Collaborate with carriers to troubleshoot internet circuit issues and ensure timely resolution of connectivity problems. Activate and configure cloud services, including Microsoft Azure and Amazon Web Services (AWS) , as part of hybrid or cloud-based network deployments. Deploy and manage virtual appliances in cloud environments, such as FortiGate VMs and Silverpeak virtual instances. Provide technical expertise focused on the data side of the network, ensuring seamless handoff and integration with customer environments. Work with a variety of networking hardware, including Fortinet , Meraki , Cradlepoint , ADVA , and Silverpeak devices. Handle configuration, deployment, and centralized policy management using FortiManager . Configure and support various authentication methods, including RADIUS , LDAP , and SAML , based on customer environments. Enable and manage UTM (Unified Threat Management) features such as firewall policies, antivirus, web filtering, intrusion prevention, and application control. Troubleshoot UTM-related issues, including identifying and resolving incorrect blocks or filtering behavior that impacts legitimate traffic. Collaborate with internal teams and customers to ensure timely and successful activations, migrations, and issue resolutions. Maintain detailed documentation and ticket comments, including activation notes, troubleshooting steps, and post-activation tracking. Continuously enhance technical skills; certifications such as NSE4 , NSE7 , CCNA , and CCNP are highly encouraged. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Schedule / Work Set-up / Location: Shifting Schedule (must be amenable with any schedule depending on business needs) Hybrid Work Set-up (3x onsite, 2x WFH per week) Office address is at GLAS Tower, Ortigas Pasig City Must be flexible with the schedule and amenable to render overtime and work on holidays if needed Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that bring

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