Lead DevOps Engineer

Requirements

• Release & Deployment Management
• Lead the regional execution of all release types (major, minor, emergency) through automated CI/CD pipelines, ensuring timely and high-quality deployments.
• Coordinate with Global Platform testers to oversee post-deployment validation, ensuring issues are identified, documented, and resolved efficiently.
• Support and deputise for the Operations and Technical Release Manager in managing the full CAB ticket lifecycle, maintaining robust deployment traceability and compliance.
• Collaborate with the Operations and Technical Release Manager to lead, manage, and prioritise Kanban workflows, driving effective tracking and continuous improvement of release processes.
• Facilitate cross-functional coordination of development and change activities across the UK region, ensuring alignment with business objectives and minimising disruption.
• Champion continuous improvement by analysing release outcomes, gathering feedback, and implementing process enhancements.
• Communicate release status and risks to stakeholders, ensuring transparency and proactive issue resolution.
• Testing & Change Management
• Coordinate regression testing of changes to Global Business Platforms deployed in the UK region in collaboration with Global Platform testers, ensuring all updates impacting UK stakeholders are thoroughly validated and documented.
• Act as a key liaison to the Operations and Technical Release Manager, leading the coordination of future development, maintenance, and change activities between global and UK teams to ensure alignment, minimise risk, and support successful delivery.
• Facilitate effective communication between global and UK teams, ensuring that testing outcomes, risks, and dependencies are clearly documented and addressed.
• Drive continuous improvement in testing and coordination processes by gathering feedback, identifying bottlenecks, and implementing best practices.
• Platform Operations & Monitoring
• Provide technical leadership for the operational management of Global Business Platforms deployed in the UK region, ensuring compliance with SLAs, SLOs, RTOs, and other service commitments.
• Oversee incident management, monitoring, and escalation processes to maintain platform stability and minimise service disruptions, including participation in a 24x7 out-of-hours support rota.
• Collaborate with the Operations and Technical Release Manager to produce and analyse reports on platform availability, performance, and capacity, supporting data-driven decision-making and proactive capacity planning.
• Drive continuous improvement in operational processes by identifying risks, implementing best practices, and optimising platform reliability.
• Incident & Problem Management
• Provide technical leadership in troubleshooting and resolving regional issues with the Global Business Platforms deployed in the UK region, ensuring rapid restoration of service and minimal business disruption.
• Technically lead critical and high-severity incident response, acting as the primary technical representative on incident bridges and ensuring effective communication and resolution.
• Coordinate and participate in post-incident reviews (post-mortems/PIRs) with global and regional teams, driving the identification and implementation of corrective actions.
• Analyse incident data to identify root causes, predict potential future issues, and implement preventative controls, fostering a culture of continuous improvement and operational resilience.
• Document incident outcomes and share lessons learned to enhance team knowledge and prevent recurrence.
• Risk, Compliance & Governance
• Lead the identification, assessment, documentation, and management of risks and issues related to Global Business Platforms deployed in the UK region, ensuring proactive mitigation and platform stability.
• Oversee and support compliance and audit activities

Additional Information

TransUnion's Job Applicant Privacy Notice What We'll Bring: Responsible for managing and executing software and platform releases across the UK region. Includes coordinating with the Centralised Release Management team, raising and managing CAB tickets for all release types (major, minor, hotfixes), and ensuring smooth deployment through sanity testing and documentation. The job family also involves frontline production support, maintaining release traceability, tracking progress, and overseeing Kanban workflows. Effective communication with development and QA teams is essential to ensure visibility and alignment throughout the release cycle.

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