Accounts Receivable & Billing Specialist

Responsibilities

• Accounts Receivable
• Pull and review Accounts Receivable information and Statements of Account (SOA) in QuickBooks Online for customers with past due balances
• Monitor AR aging and proactively follow up with customers on outstanding invoices via Microsoft Outlook
• Send updated SOAs and aging reports to customers in a timely and professional manner
• Process and apply incoming payments, keeping accounts accurate and current
• Flag aged or high-risk accounts to management and support escalation as needed
• Billing
• Review and complete invoice charges in Crown, the company's transportation management and billing software
• Send invoices to customers through Crown
• Prepare Excel reports of invoiced jobs for upload into QuickBooks Online (coordinating with Honie)
• Communicate with customers regarding billing information for completed jobs via Microsoft Outlook
• Maintain accurate and organised billing records
• Note: Responsibilities are not limited to those listed above.
• Software & Tools
• QuickBooks Online (QBO)
• Primarily used to extract Accounts Receivable information and Statements of Account (SOA) for customers with past due balances. Use is relatively limited and can be taught.
• Microsoft Outlook
• Primary communication tool for contacting customers regarding outstanding invoices, following up on past due accounts, and providing billing information for completed jobs.
• Crown
• Microsoft Excel
• Used to prepare invoiced job reports for upload into QuickBooks Online.

Requirements

• Proven experience in accounts receivable, billing, or collections
• Strong attention to detail and accuracy when working with financial data and documentation
• Confident, professional written communication skills for client-facing follow-ups
• Comfortable working independently in a fast-paced, deadline-driven remote environment
• Reliable internet connection and a quiet, dedicated remote working setup
• Availability to temporarily expand scope and cover full AR or Billing functions during team absences
• Experience with Crown transportation management software (considered a significant advantage)
• Background in freight, logistics, or import/export billing
• Familiarity with bonded cargo, MAWB/HAWB documentation, or customs-related charges
• Prior experience working with US-based clients in an EST-aligned shift
• Schedule & Logistics
• Schedule: Full-time, remote
• Time zone: EST alignment required
• Start date: Immediate / as soon as a suitable candidate is identified

Additional Information

Role Overview We're looking for a detail-oriented Accounts Receivable & Billing Specialist to join our remote team on a full-time basis. This role focuses primarily on Accounts Receivable (approximately 80%) and partial Billing functions (approximately 20%), though this split may fluctuate based on staffing needs. For example, if a team member is on PTO, this individual may be required to temporarily take on full AR or full Billing responsibilities until that employee returns.

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