​​People Operations Manager

About the role

Reporting to the People Operations Director, this is a hands-on operational leadership role. The People Operations Manager will build and own a high-performing People Operations function grounded in process excellence, data integrity and operational discipline. The role holder will define, document and embed end-to-end People processes, establish governance and controls, drive efficiencies through systems and automation, and own the data, payroll and benefits infrastructure that underpins the function.

Responsibilities

• Process Ownership, Governance & Operations
• Fully map, document and implement standard operating procedures for all core People Operations processes end-to-end
• Redesign and streamline key People processes to remove duplication, reduce manual effort and improve outcomes
• Ensure all processes are documented, standardised, version-controlled and clearly owned
• Establish clear process governance, controls and SLAs
• Identify and implement AI and automation improvements across core People processes, driving efficiency and scalability
• Support the People digital strategy, contributing to the identification, evaluation and implementation of technology solutions
• Own the day-to-day operation of the People Operations function, ensuring all processes run effectively and to defined standards
• Set service standards, SLAs and performance metrics and ensure consistent delivery against them
• Drive a culture of operational excellence and continuous improvement
• Systems, Data & Payroll
• Oversee payroll accuracy and ensure all payroll deadlines are met
• Own payroll governance and validation processes for all payroll changes (new joiners, leavers, salary updates, etc.)
• Ensure high data integrity across HR systems, serving as the HR systems subject matter expert and utilising system capabilities to streamline processes, enhance data accuracy and drive continuous improvement
• Develop and maintain operational dashboards and reporting foundations; own People reporting and MI production, including quarterly workforce metrics and ad hoc reporting to support business decision-making
• Carry out and maintain a full audit of core people data across all People systems, ensuring accuracy, standardisation and reporting capability
• Act as the People team's internal systems subject matter expert, maximising platform capability (currently Cezanne) and driving adoption and optimisation
• Implement AI-enabled improvements to People processes, including automated workflows, letter generation, self-service solutions and reporting automation
• Benefits Administration
• Maintain benefits data in collaboration with Finance and external providers
• Ensure clear and timely communication to employees about their benefits
• Work with the People Director on the annual benefits renewal
• Manage payrolling of benefits and ensure accurate records are maintained
• Employee Lifecycle & Compliance
• Oversee all employee correspondence, including contracts, variations and leavers
• Provide oversight of onboarding processes ensuring alignment with People Operations standards
• Ensure audit readiness (including SMCR where applicable) and support audit processes as required
• Track completion of compulsory employee lifecycle processes such as probation periods, performance reviews and offboarding, liaising with SPBPs to ensure compliance
• Lead the annual review and communication of People policies to ensure compliance and consistency, collaborating with Business Partners to ensure legal compliance
• Maintain accurate records and documentation for the Senior Managers and Certification Regime (SMCR)
• Manage all visa applications, renewals

Additional Information

Since 2004, we've been bringing investment ideas to life and connecting capital with the right people and opportunities. Today, we manage more than £2.5 billion for a broad range of investors across five key investment strategies: Private Credit, Social Housing, Clean Heat, Energy and Venture. These strategies underpin the innovative range of investments we offer to both private (retail) and institutional clients. There are 230+ employees at Triple Point, all committed to leaving the world demonstrably better than we found it. That's why we're a certified B Corp, signed up to the Principles for Responsible Investment, and were named a Sunday Times 'Best Place to Work 2025 & 2026' . I f this sounds like an environment where you would flourish, then read on... The Function & Team The People function at Triple Point is responsible for the full employee lifecycle from talent acquisition and onboarding through to development, engagement and offboarding. The function operates as a true business partner, combining strategic people insight with high-quality operational delivery. The People Operations Manager will report to the People Operations Director and work closely with Senior HR Business Partners, the Talent Acquisition Manager and cross-functional stakeholders across Finance, Legal and the wider business.

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