Patient Access Concierge

Requirements

• Preferred: Two (2) years of experience in healthcare setting or customer service
• Reports To: Supervisor, Manager, Director
• Supervises: N/A
• Ages of Patients: All Ages
• Blood Borne Pathogens: Minimal/ No Potential
• Skills, Knowledge, Abilities:
• Essential Responsibilities
• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Greets patients/visitors and provides assistance as needed.
• Maintains awareness of patient sequence order during waiting period.
• Assists in the proper identification of patients that need to be registered by Admitting/Registration personnel.
• Constantly stays in contact with patients in lobby to ensure they are comfortable and informed.
• Respects at all times the Confidentiality of patient information and maintains a high level of discretion.
• Maintains wheelchair availability at all times in the lobby area.
• Organizes and maintains cleanliness of work area and supply cabinets.
• Reviews E-mail notifications on a daily basis and responds within 24 hours if appropriate.
• Performs all other duties as assigned.

Benefits

Additional Information

Default Work Shift: Varies (United States of America) Hours: 40 Salary range: $18.78 - $28.54 Schedule: Full Time Shift Hours: 8 Hour employee Department: Admitting Job Objective: Ensures that all patients have a satisfying registration experience and are provided with choices, options and counseling to assist them in making their healthcare decisions. Serves as the first point of contact for patients/visitors and graciously answers questions and assists in providing directions as needed. Coordinates notification to Admitting staff to ensure timely registration process is implemented. Job Description: Education: Required: High school diploma, GED or higher level degree Preferred: Bi-Lingual Licensure/Certification: N/A

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Company Intel

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