VP of Account Management

Responsibilities

• Lead, coach, and develop our Account Management org across Enterprise and Mid-Market, setting clear expectations and holding them accountable to team-level NRR, renewal, and expansion targets
• Own the full AM org's book of business and be directly accountable for net revenue retention across both segments
• Build and align segment-specific playbooks while maintaining a unified commercial motion
• Establish a strong coaching culture, creating consistent frameworks for pipeline management, deal strategy, and performance development that elevate managers and their teams
• Run executive-level pipeline reviews, forecast calls, and deal escalations across both segments, surfacing risk early and driving accountability at every level
• Serve as a senior commercial partner on the most strategic accounts, joining C-suite business reviews, complex multi-year negotiations, and high-stakes renewals
• Recruit, onboard, and develop AM managers and their teams, building structured career paths and clear growth trajectories
• Partner cross-functionally to surface customer insights and align the AM org with broader company priorities
• Champion tooling, enablement, and process improvements that help both segments operate efficiently at their respective cadences
• Report directly to the SVP of Revenue and serve as a key voice in shaping overall revenue strategy

Requirements

• 8 or more years of SaaS experience in account management, new logo sales, expansion sales including at least 3 years managing managers or leading multi-segment AM teams
• Proven track record owning NRR and expansion targets across enterprise and mid-market segments, with demonstrated ability to build and scale high-performing teams
• Deep coaching and development instincts with experience creating frameworks that develop managers into strong leaders, not just strong individual contributors
• Fluent across different sales motions -- high-velocity mid-market cycles and complex, multi-stakeholder enterprise deals -- and skilled at coaching teams through both
• Executive presence and credibility to engage at the C-suite level, both in support of your managers and independently on strategic accounts
• Entrepreneurial and decisive, comfortable owning outcomes and driving clarity in a fast-moving, high-growth environment
• High integrity and long-term orientation, focused on sustainable revenue growth and building a team that wins the right way
• Location
• This is an on-site role based in our NYC or SF office, designed for builders who thrive on speed, iteration, and meaningful impact.
• #LI-DNI
• Note: All official communication from Profound will come from a @ tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.
• Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.

Benefits

Additional Information

Profound is the marketing platform for the AI era. As people increasingly turn to ChatGPT, Perplexity, and Gemini to decide what to buy, we give brands the intelligence to see how AI represents them and the Agents to act on it. Today, ~13% of the Fortune 500, plus companies like Ramp, Figma, Chime, Calendly, and DocuSign, use Profound to turn AI Search from a black box into a measurable growth channel. Backed by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we're a lean, fast-moving team across NYC, SF, Buenos Aires, and London, shipping at a relentless pace and defining a new category at the biggest shift in marketing in 25 years. If you want to do the best work of your career at the frontier of AI, come build it with us. As VP of Account Management, you'll own the strategy, structure, and performance of Profound's account management org. You'll set the vision for how we retain and grow our customer base, build the coaching culture and commercial rigor that turns strong managers into great leaders, and ensure every account is positioned for long-term expansion. Reporting to the SVP of Revenue, you'll be a key architect of Profound's post-sale revenue motion -- partnering closely with Revenue, Post Sales, Product, and Marketing leadership to align the AM org with company-wide growth goals and build a team that scales with the business.

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