Client Support

About the role

The Professional, Client Support role is crucial in providing comprehensive day-to-day support to the large group sales and account management team. This position involves managing daily sales activities, renewal processes, and administrative support, ensuring seamless operations and high levels of client satisfaction. The Client Support Professional will engage with brokers, consultants, and their support staff, while coordinating with internal departments to resolve issues and enhance service delivery. Qualifications you'll bring: Bachelor's degree preferred or equivalent combination of education and directly related experience. Must possess, or obtain within 60 days from date of hire, New York State Insurance License in life, accident, and health. Must obtain the MVP Medicare Certification Training within 60 days from date of hire, or prior to first sale, whichever comes first. Minimum of 2 years in customer service or sales environment within a managed care, health insurance company, financial services, or brokerage agency. Equivalent combination of education and experience may be considered. Working knowledge and understanding of managed healthcare and conventional insurance products (medical, dental, life, short-term disability, long-term disability, tax deductible, and other employee benefit programs). Ability to learn and understand alternative health plan funding mechanisms and healthcare financing/rating methodologies. Ability to exercise discretion and confidentiality when handling account, customer, and member information. Ability to multi-task and meet deadlines. Excellent interpersonal and communication skills, both written and verbal. 10% Travel between Regional office for Team Meetings Your key responsibilities: Daily Sales and Renewal Support: Provide daily sales and renewal support for large group new sales and client engagement teams. Assist with rate quote preparation, proposal support, and preparing reports and presentation materials. Administrative Support: Handle new member enrollment packet preparation and new group/renewal paperwork completion and submission. Ensure all documentation is accurate and submitted on time. Issue Resolution: Monitor and track broker and client issues, providing responsive problem solving and coordinating with other departments for resolution. Ensure all interactions are documented and tracked. Relationship Management: Cultivate and maintain strong relationships with brokers, consultants, and their support staff. Serve as the main point of contact for broker benefits staff, ensuring their needs are met and issues are resolved promptly. Collaboration: Work extensively with external brokers and customers, sales and marketing staff, and MVP's operational departments including Sales Operations, Actuarial, Underwriting, Enrollment, Group Set Up, and Member Services. Compliance and Reporting: Ensure all support activities comply with company policies, procedures, and regulatory requirements. Prepare and maintain accurate records and reports on support activities. Where you'll be: Location: Hybrid Pay Transparency MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on sev

Benefits

Additional Information

Join Us in Shaping the Future of Health Care At MVP Health Care, we're on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference-every interaction, every day. We've been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care. As a not-for-profit, we invest in what matters most: our customers, our communities, and our team.

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