Duty Manager

About the role

JOB SUMMARY Duties and Responsibilities - The Duty Manager is the representative of Senior Management - The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott - Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may requires further attentions - Recognising department's top performers - Establishing guest satisfaction and to be able to strengthen business relationships with guests - Ensure the continuous learn and growth of associates within the front office department and to be able to identify future/potential leaders within the department Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. JOB SPECIFICATION Educational / Academic Requirements : High School, Diploma or Equivalent College / University degree Experience : Preferably 2-3 years experience in similar field Specific Knowledge & Skills Required : Opera

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