Business Process Senior Associate

Requirements

• Above average problem-solving skills
• Above average written and verbal communication skills
• Above average attentiveness to detail (ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information)
• Fast and accurate data-entry skills with the ability to process high volumes of work accurately
• Adaptable to change
• When you join our team:
• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.
• About Manulife and John Hancock
• Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .
• Manulife is an Equal Opportunity Employer
• Working Arrangement
• Hybrid

Benefits

Additional Information

We're looking for a Business Process Senior Associate to join our Group Benefits Plan Design Services Operations team at MBPS. In this role, you are expected to complete requests / transactions productively and accurately to meet Service Levels set by the management with the business unit. On the job you will: Coordinate the setup and amendments of various systems and applications to ensure seamless operation. Create and maintain essential client documents, including contracts and booklets, to support business needs. Manage client coding to ensure accurate billing invoices and estimates, enhancing financial accuracy. Configure systems to support claims adjudication and drug card generation, ensuring efficient processing. Prepare and maintain access setups for company websites and mobile applications and respond to inquiries from Plan Administrators and stakeholders. Required Qualifications: With at least 1 year data/BPO experience as a requirement, undergrads with 2 years of data/BPO experience Basic knowledge with MS office applications (Word, Excel, PowerPoint) Ability to compose grammatically correct, clear and concise communication Typing speed of at least 40 words per minute with an accuracy rate of 95%

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