Lead Logistics Customer Experience & Operations Specialist
External
Maersk · Chennai, 600116, IndiaPrepare for this interview
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Requirements
- Graduate of any bachelor's degree.
- Fluent in English with good communication skills.
Benefits
Additional Information
At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what's possible-setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. Join us as we leverage cutting-edge technologies and create global opportunities. Let's sail together towards a brighter, more sustainable future with Maersk. Purpose of the role To deliver seamless end-to-end customer experience by managing bookings, coordination, and customer interactions within the Maersk environment, ensuring accurate execution of services, effective issue resolution, and high customer satisfaction throughout the shipment lifecycle. You will be Responsible for: Manage customer interactions across channels including handling queries, cases, and service requests Create and manage bookings, ensure accurate rate checks, billing, and documentation Coordinate transportation arrangements and support end-to-end shipment execution Drive customer onboarding, relationship management, and service excellence Handle contract-related activities and resolve disputes in a timely manner Ensure clear and professional communication with customers and stakeholders Support administrative and operational tasks to enable smooth day-to-day processes Follow standardized processes while exercising judgment to resolve routine issues and escalate complex cases when required
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