Call Center Representative - Weekend Night Shift

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Job Description: Job Description DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day. As a Customer Support Representative from this organization, you will respond to basic inbound customer call inquiries and escalations, along with performing data management and validation within a proprietary database. What will you do: Answer inbound calls and respond to basic customer questions and/or forward escalations via email to appropriate personnel. Record calls in the account history with the results of the inquiry; initiate required confirmations without direct supervision. Research customer inquiries and respond to appropriate parties in a timely manner. Process inbound calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Record calls, process requests, and update account history with the results of inquiries, including proper documentation. Perform data entry and match documents to appropriate accounts, processing pricing requests and validating records to ensure accurate, complete, and reliable data within a proprietary database. Interface with team members, management, and customers regarding customer service issues. Mandatory Requirements: 2 years of call center experience is mandatory Exceptional verbal and written communication skills with excellent typing skills Exceptional empathy, compassion, and customer service skills when supporting individuals during sensitive life events Strong interpersonal and communication skills with the ability to handle emotionally sensitive conversations professionally Proven de-escalation skills and ability to remain composed under pressure You'll need a quiet, dedicated workspace and reliable internet connection Strong organizational skills with the ability to manage tasks efficiently and meet deadlines consistently - Proficient in gathering and verifying data from diverse digital sources - Skilled in critical thinking and categorizing information accurately for reporting or decision-making Flexible and adaptable to shift changes Education: Minimum degree required: High school diploma or G.E.D. (diploma has to be provided) Work Environment This position is fully remote within the United States only Home base, remote - laptop, will be provided Schedule: Weekend night shift . Shift: Wednesday-Sunday, 8:30 PM CST to 5:00 AM CST. Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $31,800 - $54,600. Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below. We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster,

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