Work From Home Auto Finance Customer Service Coordinator

Responsibilities

• Place outbound calls to potential customers looking to refinance their auto loans
• Take an active role in educating customers about our products and services
• Answer inbound calls and greet customers with energy and enthusiasm
• Thrive in a fast-paced, lively and dynamic work environment
• Use a conversation based approach to uncover customer needs using open-ended questions - after all, scripts are for robots
• Guide customers through the online enrollment process
• Assist customers with account questions in an energetic and spirited manner
• Perform multiple tasks / navigate multiple systems simultaneously to service the customer's application or troubleshoot their questions and issues
• Build trust and confidence with our customers that we are there to help serve their needs and reach their financial goals
• Strive for first call resolution, and take true ownership of customer needs and issues
• Own your personal development to achieve job proficiency, meet performance goals and independently keep your own technical know-how up to date
• Build strong working relationships with experience partners to effectively problem solve
• Have strong positive influence on peers
• Communicate in a professional manner in all settings
• Job Level: Coordinator
• Location: Work From Home
• Schedule: Monday - Friday 8:00am - 5:00 pm CST
• Work from Home Technology Requirements
• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot is required
• A private network that is password protected where you have ownership or line of site sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
• To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
• Work from Home Location Requirements

Requirements

• High School Diploma, GED, or equivalent certification
• At least 2 years Customer Service or Call Center Experience
• At least 1 year of experience using Google Suite or Microsoft office
• At least 1 year of auto finance experience
• At least 3 years of Customer Service or Call Center experience
• At least 2 years experience working in the Financial Industry
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
• Remote (Regardless of Location): $43,680 - $43,680 for Customer Service Coordinator
• Plano, TX: $43,680 - $43,680 for Customer Service Coordinator
• Candidates hired to work in other locations will be subject to the pay range associated with that l

Benefits

Additional Information

Work From Home Auto Finance Customer Service Coordinator Our Auto Finance Servicing team has been hard at work strategizing ways to better serve our nearly 3 million customers, and we need savvy problem-solvers in our call center to deliver some world-class red carpet experiences. We're not just looking to fill open positions - we seek outgoing, passionate people who want to start a long career with a knack for making someone's day. How cool would it be to tell your friends that your job is to be a ray of sunshine and find solutions that create a happy and loyal customer?

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