Senior Manager - Transaction Services

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Department: Accounts ______________ Company: Canary Wharf Limited ______________ Reporting to: Associate Director - Financial Accounts ______________ JOB SUMMARY The Senior Manager - Transaction Services is a key new role at CWG, reporting to the Associate Director - Financial Accounts. The role is critical in leading and developing the Accounts Receivable and Accounts Payable teams which are being brought together to form a transactional services team. The role provides leadership across transactional teams, ensuring robust and consistency in processes and controls, operational efficiency, and delivery of clear insight through key KPIs and metrics. The role will also manage and continuously evolve the team's capabilities, ensuring quality, timeliness and scalable delivery as the business evolves. With a strong emphasis on people management, the Senior Manager - Transaction Services will be supportive of a culture of continuous improvement, ensuring effective communication and collaboration across teams. Salary: £80-90k 4 days office / 1 WFH MAIN RESPONSIBILITIES MAIN RESPONSIBILITIES - Lead and develop the Accounts Payable (AP) and Accounts Receivable (AR) teams of 14 FTEs with 4 direct reports including some offshore resource, setting clear objectives and performance standards whilst providing guidance, mentorship and coaching. - Own day-to-day delivery of AP and AR processes, ensuring accuracy, timeliness, compliance and a strong internal/external customer experience. - Drive cash and working capital performance by improving billing discipline, dispute cycle time and collections effectiveness. - Own the operational finance KPI suite and reporting cadence; deliver clear dashboards/packs and insight for senior stakeholders. - Use KPI insight and root-cause analysis to prioritise and deliver continuous improvement (standardisation, automation and control enhancements), challenging existing practices to deliver high performance. - Ensure robust controls and audit readiness across AP/AR (segregation of duties, approvals, reconciliations, exception management and documentation). - Act as escalation point for complex supplier, customer, process and systems issues, ensuring timely resolution and communication. - Partner with Procurement, budget holders, asset management and operational teams to improve internal customer service. - Work with IT, and the Yardi Improvement Programme in particular, to improve system usage and automation. - Perform other finance tasks as required. ABOUT CANARY WHARF Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 9 million square feet of mixed-use space and over 1,100 Build to Rent apartments. CWG is the largest sustainable developer in the UK and also excels operationally as it has purchased 100% electricity from renewable sources since 2012 and sent zero waste to landfill since 2009. CWG has created a 24/7 city where people can live, work and thrive on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf's retail offering comprises over 70 bars, cafes and restaurants and over 200 shops, including grocery stores, pharmacies and health clubs all within 15 minutes' walk. The Company's current £2bn construction activity and pipeline includes more than 500k square feet NIA of commercial properties and over 2,300 new homes for sale and rent. HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL RESPONSIBILITIES All Staff are required to follow the CWG Environmental Policies for minimisation of waste and effective energy management as defined in the CWG Environmental Manual and Company Environmental Plans. QUALITY MANAGEMENT RESPONSIBILITIES All staff are required to comply with the CWG ISO9001 certified Quality Management System and the requirements details within the Company Quality Manual, Policies and Procedures. PERSON SPECIFICATION Proven track record leading AP and AR teamsin complex organisations, delivering measurable improvements in service, control and performance. Experience within the real estate industry is preferrable. Strong people leadership skills, with experience in coaching, mentoring and building engaged, high performing teams. Strong understanding of working capital drivers and practical levers to improve cash conversion (e.g. billing timeliness, dispute managem

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