People Operations Coordinator

About the role

Navan is hiring a People Operations Coordinator to play an instrumental role in creating and maintaining an exceptional employee experience on a global scale. This role directly supports our values and culture by ensuring our HR operations run smoothly and effectively. You'll manage day-to-day global People operations, data integrity in our HRIS (Workday), and oversee our ticketing request queue (JIRA). This is a hands-on, tactical role that spans all stages of the employee lifecycle, offering tremendous opportunities for learning and creativity in a fast-paced, dynamic environment.

Responsibilities

• Act as the first point of contact for all People-related inquiries, ensuring timely, accurate responses.
• Provide queue management for internal and external employee inquiries through JIRA and escalate complex issues as necessary.
• Manage employee data changes and audits in Workday, maintaining data integrity and compliance.
• Oversee onboarding tasks (background checks, work authorization), offboarding processes, and the contingent worker program.
• Draft employment-related letters, agreements, and contracts as needed.
• Support compliance efforts by tracking training completion, managing outstanding employee tasks, and overseeing audit dashboards.
• Develop and maintain internal resources and knowledge base articles for employees.
• Assist with compliance audits, process improvements, and system updates
• Partner with the People team to identify and implement process improvements to enhance employee experiences.

Requirements

• 1+ year experience in a similar role
• Must have Workday experience
• Familiarity with HR systems and case management tools (e.g., JIRA, zendesk, servicenow)
• Exceptional attention to detail and organizational skills with the ability to manage multiple tasks and prioritize effectively
• Proven track record of supporting HR processes, data management, and employee lifecycle activities
• A proactive mindset with the ability to prioritize and act independently.
• Excellent communication skills and a customer-service orientation.

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