Customer Success Manager - Visible Alpha, Mandarin Language
External
Spgi · Makati City, PhilippinesPrepare for this interview
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About the role
Grade Level (for internal use): 08 The Team: Comprising a dynamic global team, this role is integral to fostering successful customer journeys and touch points that drive long-term client engagement. We focus on adoption, retention, and growth, developing and executing data-driven processes to deliver world-class customer experience. Responsibilities and Impact: - Develop and execute proactive client engagement strategies to drive product adoption, usage growth, and retention across global accounts. - Provide expert training on platform functionality and new releases, gathering client feedback to inform product enhancements. - Utilize internal tools and usage analytics to monitor client engagement, identify upsell opportunities, and support renewal strategies. - Act as a subject matter expert, understanding customer business and market trends to provide tailored solutions and connect clients with internal resources. - Contribute to continuous service improvement, ensuring client needs and enhancement requests are effectively communicated to stakeholders. - This role offers significant exposure to market-leading analytical solutions and data services, fostering professional growth within client relationship management or product specialist pathways. - All employees are required to work from the office a minimum of 2 days per week.
Requirements
- Basic Required Qualifications:
- Proficient in Mandarin or Cantonese language.
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- An S&P Global employee at this level would typically have 1-3 years of experience in a client-facing role or financial services industry.
- We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.
- Additional Preferred Qualifications:
- Demonstrated ability to actively listen and effectively articulate complex information, adapting communication to interpret technical details for diverse audiences.
- Proven capability in prioritizing tasks based on urgency and importance, contributing proactively to team goals to ensure successful delivery.
- Experience with CRM systems (e.g., Salesforce.com, SalesLoft) or research platforms, coupled with a proactive approach to generating new ideas and process improvements.
- A positive, proactive attitude with a strong track record of building and maintaining client relationships and taking initiative in development opportunities.
- About S&P Global Market Intelligence
- For more information, visit www.spglobal.com/marketintelligence .
- What's In It For You?
- Our Mission:
- Advancing Essential Intelligence.
- Our People:
- Our Values:
- Integrity, Discovery, Partnership
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