Director of Product, Merchant Boarding Platforms

Responsibilities

• Platform & Delivery Execution
• Own delivery of defined platform capabilities within the boarding and provisioning ecosystem.
• Translate platform strategy into clear product requirements, milestones, and releases.
• Drive day ‑ to ‑ day execution with Engineering and Design teams.
• Cross-Functional Partnership
• Work closely with Risk, Compliance, and Underwriting partners to ensure platform solutions align to policy and regulatory requirements.
• Partner with segment teams (SMB, Enterprise, ISO, ISV) to support channel ‑ specific onboarding needs using shared platform capabilities.
• Act as a key point of coordination between platform and channel product teams.
• Capability Delivery
• Develop the boarding platform's core capabilities including:
• Risk and compliance workflows
• Product provisioning and entitlements
• Developer-facing APIs, SDKs
• Customer & Partner Experience
• Drive intuitive, efficient onboarding journeys for merchants and partners.
• Identify friction points and implement improvements that balance speed, risk, and compliance.
• Ensure solutions are scalable, secure, and configurable as requirements evolve.
• Data & Insights
• Track platform performance, funnel metrics, and adoption across channels.
• Identify bottlenecks and opportunities for automation and efficiency.
• Use data and feedback to continuously optimize boarding flows and platform capabilities.
• What You Must Have:
• 8+ years of product management experience, including experience leading complex platform initiatives.
• Experience in payments, fintech, or other regulated industries.
• Strong understanding of merchant boarding, provisioning, and compliance ‑ driven user journeys.
• Experience working with APIs, integrations, and platform ‑ based products.
• Proven ability to work effectively with Risk, Compliance, and Engineering partners without owning policy decisioning.
• Strong analytical, communication, and stakeholder management skills.
• #LI-LAR1
• Salary Range
• $136,000.00 - $225,600.00
• These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.
• Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Equal Opportunity:
• Note to agencies:
• Fiserv does not accept resume s

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Director of Product, Merchant Boarding Platforms We are seeking a results ‑ driven Director of Product to lead key components of our merchant boarding orchestration platform. This role is responsible for designing, building, and scaling platform capabilities that support merchant acquisition across SMB, Enterprise, and ISV / Platform channels. You will partner closely with the VP, Head of Merchant Boarding Platforms to execute the platform roadmap, delivering configurable, compliant, and scalable boarding experiences that integrate with enterprise risk, compliance, and underwriting systems. This role focuses on platform execution, experience orchestration, data capture, and delivery, not policy ownership.

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