Senior Security Officer

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JOB DESCRIPTION Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents. Conduct interviews with relevant parties in order to obtain statements and information related to incidents. Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents. Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms. Handle business interruptions and complaints, such as suspicious individuals, civil disturbances demonstrations, noise complaints, intoxicated individuals, etc. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident. Follow all company and safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manage. Maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs. Communicate with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with colleagues, support the team in achieving common goals. Listen and respond appropriately to the concerns of fellow employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Perform other ad hoc duties as assigned by Supervisors or manager. JOB REQUIREMENTS Minimum education of GCE "O" or "N" Level certificate At least 1 year working experience in a similar position in security & safety operations Possesses a valid security license First Aid and CPR+AED certified WSQ Respond to Fire and Hazmat Emergency certified

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