Team Leader Remarketing Operations

Responsibilities

• The Team Leader Remarketing Operations supervises and supports the operational teams involved in remarketing activities, ensuring smooth daily functioning and high-quality service delivery.
• The role focuses on coordinating activities related to end-of-contract damages (UFWT), total loss processes, and sales administration, while contributing to process improvements, IT-related optimizations, and financial accuracy (including invoice validation).
• Essential responsibilities:
• Lead, coach and develop a team of employees within remarketing administration and end-of-contract damages (UFWT).
• Organise and distribute the daily workload, set priorities and ensure efficient case handling within agreed deadlines
• HR related tasks such as a yearly evaluations, managing performance priorities, capacity planning (vacation, homeworking)...
• Monitor the quality and accuracy of administrative processes, including vehicle files, invoice preparation, damage assessments and dispute follow-up
• Track team performance and KPIs, analyse deviations and take action to improve productivity, quality and turnaround times.
• Act as the first point of contact for escalations, complex files and operational questions within your area of responsibility.
• Work closely with other teams within Ayvens to align end-to-end processes, knowledge dissemination and improve the customer journey.
• Implement and support improvement initiatives related to efficiency, standardisation, reporting and compliance.
• Ensure clear communication, team alignment and a positive working culture in which authenticity, curiosity collaboration and commitment are central.
• Responsible for onboarding new colleagues and drawing up a personal training plan.
• Who are we looking for?
• Strong leadership and people management skills
• Analytical mindset and structured thinking
• Problem-solving capabilities
• Result-driven and proactive attitude
• Strong organizational and prioritization skills
• Excellent communication and stakeholder management
• Ability to bridge business and IT topics
• Decision-making skills
• What do we offer?
• Join Ayvens - Drive the Future of Mobility
• At Ayvens, we're turning mobility into more than just a destination - we're making it a great experience. And to make that happen, we need people who make a difference.
• We're committed to helping our colleagues grow, thrive, and reach their full potential. That means:
• providing extensive training opportunities
• clear talent development plans
• fair and competitive compensation
• You can count on a well-rounded benefits package, including a free medical care plan, pension scheme, meal and eco vouchers, and a flexible income plan.
• Healthy work-life balance
• Flexible working hours
• Possibility of homeworking several days a week
• Thorough onboarding process and performance feedback
• Opportunities for internal mobility
• At Ayvens, we welcome fresh ideas, innovation, and open feedback. We're building a culture where everyone has the space to be themselves and contribute to something bigger - the future of sustainable mobility.
• We are Ayvens. We're ready for what's next.
• Are you? Apply now and be part of the journey.
• Why Ayvens?
• Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

Benefits

Additional Information

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

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