Partner Onboarding Specialist (Manila) - Vietnamese Speaking

Requirements

• Commercially minded, understanding critical needs of Partners onboarding.
• Managing expectations of a partner right from the start.
• Exceptionally high organisational and time management skills
• Excellent oral and written communication skills in English
• Proficient in Excel and data cleaning an asset
• Project coordination experience or certification highly desired
• Experience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment an asset
• Ability to identify problems and opportunities as well as offer or implement actions and solutions
• Strong analytical and troubleshooting skills
• An ability to influence others through effective communication and negotiations
• Flexible and comfortable working in a fast-paced and changing environment
• Creative thinking and problem-solving mindsetAbility to interact with people from across the business and build strong relationships, including the ability to effectively influence upsell.
• Team player - must be happy to 'roll sleeves up' and assist the team whenever required
• Self-starter and highly proactive approach

Additional Information

The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. Role overview: Given our exciting and progressive growth plans, we are looking for an exceptional French Speaking - Customer Onboarding Specialist to join our global business at this time of rapid expansion. Reporting into Professional Services Team Lead and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build and accuracy of data migrated for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels. This is a great opportunity for someone looking to work in a fast-paced and ever-changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact. **important to know - Please note we have a strong and set start date for March 2nd 2026 based out of our office in Makati. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.

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