Senior Solution Specialist - PNC

Responsibilities

• Analyze business and client requirements to support solution design, configuration, and delivery activities for new and existing PNC clients
• Support product implementation assigned with client use cases and technical use cases using Dev Studio software.
• Serve as a technical advisor to existing clients, helping maximize return on investment (ROI) and overall solution value
• Support RFPs, RFIs, AOCs, and SOCs, ensuring accurate and timely submission of all required documentation
• Capture client feedback and industry trends to inform continuous improvement of products and technical positioning
• Develop and support sales enablement tools, product demonstrations, and customized solution presentations
• Maintain and enhance internal documentation and client-facing materials to reflect solution updates and best practices
• Act as a liaison between clients and product, support, sales enablement, and delivery teams to ensure alignment
• Represent the technical voice of the customer in internal planning and strategy discussions
• Partner closely with product and support teams to resolve client challenges quickly and effectively
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
• Experience you'll need to have:
• 6+ years of experience supporting business, client, or technology solutions in a financial services, payments, commerce, or related business environment
• Experience with and understanding of Fiserv Carat Products: Commerce Hub, CLX (Enhanced) Payment Optimization solutions, SnapPay, Fraud and Security Solutions
• Technical experience of enterprise software/Saas integration technologies (API's - application programming interfaces, cloud platforms and data systems), to analyze root causes, drive issue resolution, and support revenue growth.
• Experience presenting technical and business information clearly to stakeholders with different levels of subject matter expertise, acting as a consultant to support revenue growth.
• Bachelor's degree in business, information systems, finance, or a related field, or equivalent combination of education, related experience and/or military experience
• Experience that would be great to have:
• Experience working in or with healthcare, business to business, restaurant, university and/or auto dealership verticals.
• Knowledge of payment processing, merchant services, financial technology, or transaction-based solutions
• Experience with reporting, dashboarding, or workflow tools used to monitor solution performance
• How you'll work:
• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• Onsite locations include: Berkeley Heights, NJ, Alpharetta, GA, Hagerstown, MD or New York, NY.
• This role requires use of a computer and audio equipment.
• Sponsorship:
• Benefits at Fiserv:
• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock P

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Solution Specialist - PNC About your role: As a Senior Solution Specialist, you will support the delivery, configuration, and ongoing optimization of business solutions that help PNC and internal partners achieve operational goals. You will work cross-functionally with product, technology, implementation, service, and client-facing teams to identify requirements, resolve issues, and improve solution performance. Your work helps ensure solutions are delivered accurately, efficiently, and in alignment with business and client needs.

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