Director, Client Support

Responsibilities

• Serve as a core member of the United States & Canadian Markets Operations Leadership Team
• Lead the Enablement Partner Support team and provide operational support for Discover network participants including issuers, acquirers and processors
• Deliver operational readiness, improve our operating model and enhance partner support
• Establish and sustain a well managed operating environment and deliver impactful results

Requirements

• HS Diploma, GED or equivalent certification
• At least 8 years of experience in client support, account management or relationship management within the payments, fintech or financial services industries
• At least 5 years of people leadership and performance management experience
• Bachelor's or Master's Degree
• Experience working within a major payment network
• 10+ years of experience in client support, account management or relationship management within the payments, fintech or financial services industries
• 7+ years of people leadership and performance management experience
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
• McLean, VA: $206,000 - $235,100 for Director Client Support
• Chicago, IL: $187,300 - $213,700 for Director Client Support
• Riverwoods, IL: $187,300 - $213,700 for Director Client Support
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
• This role is expected to accept applications for a minimum of 5 business days.
• For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
• Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Additional Information

Director, Client Support As the Director of Client Support, you will serve as a strategic "leader of leaders," driving operational excellence and high-touch service for our Enterprise Partner Support organization. In this senior executive role, you will champion a client-facing team that navigates our matrixed business model to support enterprise participants. You will empower and guide a management team dedicated to seamless onboarding, continuous product enablement, and world-class relationship management for our most strategic global partners.

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