Program Manager

About the role

The Director of QSV Quality and Performance provides financial and other program support to the Under Secretary for Health on a wide range of health benefit administration matters. The incumbent is a critical member of the Integrated Veteran Care, Integrated External Networks senior management team. He/She is directly responsible for the QSV Quality & Performance, Community Care Program. With responsibilities encompassing VHA health care delivery nationwide. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/15/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Led and directed large-scale national healthcare benefits, claims adjudication, reimbursement, enrollment, and eligibility program operations impacting Veterans and beneficiaries worldwide. Provided executive-level leadership and oversight for highly complex healthcare program operations involving substantial budgets, large multidisciplinary workforces, and geographically dispersed organizations. Directed subordinate managers and supervisors to ensure alignment with mission objectives and consistent operational execution. Improved operational efficiency and effectiveness through data-driven management practices and continuous process improvement strategies. Applied advanced qualitative and quantitative analytical methodologies to assess program performance and identify opportunities for improvement. Provided data-driven recommendations that influenced agency policy, healthcare operations, and executive-level decision-making. Presented complex findings and recommendations to senior leadership, congressional staff, and other high-visibility audiences. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

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