Associate/Senior Associate - Operations
External
Wnsglobalservices144 · Thane, IndiaPrepare for this interview
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About the role
- Answer incoming calls/Chats and respond to customer queries- Research and resolve customer issues using the tools and applications provided- Attention to detail and accuracy- Ability to communicate clearly, concisely and effectively - Maintain expected Quality Targets- Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met- Meet internal Production, Utilization and Productivity target - Graduate fresher's or HSC with minimum 6 months experience- Proficient in computer applications- Knowledge of customer service practices- Excellent listening, verbal and written communication skills - Good logical, analytical and problem solving abilities
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Company Intel
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