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Customer Communications Specialist

External
BathWorks Michigan logoBathworks Michigan · Grand Rapids
Full-timeOn-site6d ago
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Responsibilities

  • Speak with customers daily - answering questions, providing updates, and handling concerns with professionalism
  • Keep projects on track by coordinating schedules and timelines
  • Work closely with sales, operations, and installation teams to ensure smooth communication
  • Stay organized by maintaining accurate notes and project details

Requirements

  • Outgoing, people-first personality with excellent communication skills
  • Comfortable making and receiving phone calls throughout the day
  • Detail-oriented and organized - able to manage multiple customer projects at once
  • A team player who enjoys collaborating to deliver a great customer experience

Benefits

Pay starting at $20/hourFull-time, consistent schedule (Tuesday-Saturday 10:00 - 6:30 PM)Health, dental, and vision insurance (BathWorks covers 65%)Paid time off and holidaysCareer growth opportunities in a rapidly expanding companyIf you're a natural communicator who loves connecting with people, apply today and help create the next set of 5-star reviews at BathWorks!BathWorksMI.com/careersHealth insuranceDental insuranceVision insurance

Additional Information

Customer Communications Specialist - Join the BathWorks Team! Schedule: Tuesday-Saturday 10:00 - 6:30 PM Location: On-site, Byron Center, MI Compensation: Starting at $20/hour BathWorks of Michigan is growing fast, and we're looking for a Customer Communications Specialist to be the friendly, reliable voice for our customers. In this role, you'll guide homeowners from contract signing to installation, making sure they always feel supported, informed, and confident. If you're outgoing, love talking with people, and thrive in a role where communication is key, this is the job for you. Curious what kind of impact you could make here? Check out our reviews and see the before-and-afters at https://www.bathworksmi.com/ - the smiles you see are the ones you'll help create.

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