Specialist, Licensing
External
Elementfleet · MississaugaPrepare for this interview
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About the role
We're looking for a highly customer focused and organized professional to join our team as Specialist, Licensing. In this role, you will process and manage vehicle titles and registrations, support incoming inquiries and requests, and assist with special projects for the Title & Licensing team. You will serve as a subject matter expert and contribute to client initiatives, internal efficiencies, and an excellent customer experience.
Responsibilities
- Serve as Licensing Subject Matter Expert, partnering with Operations and Client Business Units to provide guidance, education, and updates during title and registration processes.
- Serve as a point of contact to communicate and resolve issues with other teams and provide coaching to junior Associates as needed.
- Assist team members as needed to ensure department goals and objectives are achieved.
- Understand and contribute to client initiatives, challenges, and objectives.
- Facilitate title and registration transactions for processing including ownership transfers, title corrections, lease assignments, name changes, and other scenarios.
- Follow processing procedures appropriate for each type of transaction and maintain accurate electronic title records.
- Monitor workflow queues, manage incoming project requests, and process Service Cloud cases to meet SLAs.
- Communicate with clients, vendors, and motor vehicle departments to research the location of titles and provide creative solutions supporting client initiatives.
- Identify opportunities for process improvements and assist in title management projects and vault activities.
Requirements
- Bachelor's degree in business or related field or equivalent work experience.
- 3 years of professional experience in an office environment.
- Comprehensive understanding of US and/or Canadian licensing regulations and requirements.
- Able to manage multiple tasks and priorities and perform work in office at least 3 days per week.
- Highly skilled in Microsoft Office products with strong decision-making and problem-solving abilities.
- Excellent written and verbal communication skills.
- Bilingual preferred but not required
- 2-4 years of customer service experience preferred
- Technological aptitude and ability to learn new programs easily
- Self-motivated, disciplined, detail-oriented, and organized
- Location
- Current Location: Mississauga. Our Mississauga office will move to 1 Adelaide in Toronto in September 2026.
Benefits
Additional Information
Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
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