Workplace Experience Coordinator

Responsibilities

• As Mirakl continues to invest in bringing its teams together, the office experience has never been more central to how we work.
• As Coordinator, Workplace Experience, you will be the backbone of our Paris office - ensuring our 3,200 m² space runs seamlessly and that every employee feels supported, at ease, and set up to thrive.
• Employee Well-being and Satisfaction
• Respond promptly to daily requests from Mirakl workers through our ticketing system, prioritizing their satisfaction and ensuring the best possible workplace experience.
• Be the go-to person for employees' needs and queries
• Contract & Supplier Management / Safety and Compliance
• Act as the primary contact for our business partners
• Manage contracts and relationships with suppliers including cleaning services, technical maintenance, health & safety, green plants maintenance, and provision of snacks & refreshments
• Proactively anticipate future needs and coordinate with vendors as required
• Ensure the office complies with all health and safety regulations, creating a safe working environment for all employees
• Operational Excellence
• Support the WPE Manager on its activity and act as their back up as needed
• Develop and/or implement operational procedures and policies that streamline our workplace functions
• Identify opportunities for enhancing operational standards and efficiency
• Leverage AI to elevate Workplace Experience excellence
• Community Engagement and Event Support
• Be the logistical support for all internal events organized by various departments.
• Utilize your creativity and service mindset to contribute to a vibrant workplace community.
• Assist the Workplace Experience Manager in large event projects
• What You'll Bring to the Role

Requirements

• 2+ years of experience in a similar Workplace, Facilities, or Office Management role (internships and apprenticeships included)
• Proven track record of managing multiple priorities in a fast-paced environment with a strong service mindset
• Experience working with suppliers and managing contracts or vendor relationships
• Great interpersonal skills : you build trust easily with colleagues at all levels and external partners
• Highly organized and detail-oriented, with the ability to juggle competing priorities without dropping the ball
• Proactive problem-solver who knows when to act independently and when to escalate
• Strong written and verbal communication skills (both in French and English)
• Flexible and resilient, comfortable adapting to changing priorities
• Tools Used
• SiiT (ticketing system)
• Gmail & Google Workspace (Docs,

Benefits

Additional Information

About Mirakl: Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl's operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy's, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways. For more information, visit www.mirakl.com . Mirakl in Numbers: 🗓️ Founded in 2012 | Member of French Tech Next40 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo Our Values: Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique. Our 5 values guide how we collaborate: 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success 🏆 Get Things Done: We prioritize action and efficiency for impactful results 🚀 Go Above & Beyond: We tackle challenges proactively and always aim for excellence 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture 🤝 Satisfy & Empower Clients: We're committed to our clients' success The Team You'll Join You'll be part of our Workplace Experience team led by Rémi Beaussart and Jacqueline Ngom. You will be in charge of ensuring a smooth operational running of our office in Paris, with a focus on ensuring the best possible working conditions for all Mirakl workers. You will be based in Paris and will oversee the day-to-day operations of our 3200m² office, ensuring all facilities are maintained to the highest standards. At Mirakl, the office is more than a workplace, it's where collective energy, collaboration and culture come alive. As Workplace Experience Coordinator, you'll be at the heart of making our offices places people genuinely want to come to.

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