Client Relationship Associate

Responsibilities

• Support the day-to-day needs of assigned clients and help ensure a positive client experience.
• Respond to client questions and requests in a timely and professional manner.
• Assist with service, delivery, and billing issues by gathering information and working with internal teams to help resolve them.
• Help coordinate daily, month-end, quarterly and annual production activities.
• Track timelines, materials, volumes, and instructions for production runs.
• Attend internal planning meetings and help communicate updates to clients and team members.
• Maintain accurate client records, notes, and service requirements.
• Assist with preparing reports, status updates, and other client-related documentation.
• Partner with internal teams to support client changes and routine requests.
• Look for opportunities to improve processes and share ideas with the team.
• Demonstrate a positive attitude, willingness to learn, and strong teamwork.
• Perform other duties as assigned.

Requirements

• Bachelor's degree or equivalent experience preferred
• 1+ years of experience in customer service, client service, administrative support, or a related field
• Strong written and verbal communication skills
• Good organizational skills and attention to detail
• Ability to manage multiple tasks and meet deadlines
• Comfortable learning new systems and processes
• Basic proficiency in Microsoft Office, including Outlook, Excel, and Word
• Compensation Range: The salary range for this position is between $60,000 - $65,000 USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
• Bonus Eligibility: Bonus Eligible
• Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
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• Use of AI in Hiring
• US applicants: Click here to view the EEOC " Know Your Rights " poster.
• Disability Assistance
• If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com .

Benefits

Additional Information

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing! We are looking for a Client Relationship Associate to join our team. In this role, you will support the client service team in delivering a positive experience for our clients. You will help with day-to-day client requests, coordinate with internal teams, track production activities, and assist with resolving basic service issues. This is a great opportunity for someone starting their career who is organized, eager to learn, and interested in building experience in client services, operations, and relationship management.

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