Assistant Director, Public Safety Technology & Emergency Communications

About the role

Under general direction of the Chief of Police or his/her designee, manage and maintain all information technology and communications assets at the UNH Police Department, and manage the operation of the emergency dispatch/communications center, maintain standardization and compliance with current Public Safety technological/emergency communications standards and regulatory frameworks. This position will be expected to be available by phone/text/email or in-person 24 hours per day, 365 days per year in order to maintain continuity of operations. Duties/Responsibilities Oversee the day-to-day Emergency Dispatch Center operations, activities, and personnel to ensure compliance with established guidelines, procedures, and policies. Hire, train, evaluate, assign work, discipline, and supervise Dispatch staff that provide emergency and routine dispatching and activities. Schedule personnel to ensure appropriate staffing levels during routine and emergency situations. Develop, coordinate and provide staff training programs/methods as appropriate, to include, but not limited to required SPOTS certification at NHSP headquarters. Receive and investigate complaints and inquiries from the public, dispatch center stakeholders and others, evaluate information and act in accordance with department and university policy. Plan and implement operational policies, procedures, and practices to improve efficiency of operations and evaluate effectiveness of systems, programs, and services. May provide dispatch services for police, fire, and/or ambulance services by receiving and processing calls, responding to requests for service, evaluating emergency calls, and coordinating activities with other agencies on an as-needed basis. Prepare reports; maintain files and records pertaining to dispatch/communications center operations, including data entry as required. Collaborate with Communications Dispatch at other USNH institutions to share knowledge, resources, and best practices in emergency communications. Coordinate, maintain, and operate specialized telecommunications networking equipment and systems with federal, state, county, municipal and institutional police, fire and EMS agencies. Manage hardware maintenance program and use expertise, technical manuals, shop guides, and other training and technical references to repair, maintain, trouble-shoot, and install information technology hardware. Coordinate hardware installation and maintenance; assure compatibility and coordinate assessment, acquisition and fielding of technology hardware and hardware configurations. Network Infrastructure: Coordinate hardware installation and maintenance; assure compatibility and coordinate assessment, acquisition and fielding of technology hardware and hardware configurations. Oversee Software Support: Coordinate hardware installation and maintenance; assure compatibility and coordinate assessment, acquisition and fielding of technology hardware and hardware configurations. Training and Instruction: Coordinate hardware installation and maintenance; assure compatibility and coordinate assessment, acquisition and fielding of technology hardware and hardware configurations. Project Management: Supervise broadly defined Public Safety projects and/or programs, such as developing project plans and specifications, developing, and maintaining project management information, and developing and maintaining documentation. Introduce new Public Safety programs that will enhance how the University Police Department conducts business with the outside world as well as our local Public Safety agencies we interact with regularly. Resource Management: Introduce new Public Safety programs that will enhance how the University Police Department conducts business with the outside world as well as our local Public Safety agencies we interact with regularly. Strategic and Tactical Planning: Introduce new Public Safety programs that will enhance how the University Police Department conducts business with the outside world as well as our local Public Safety agencies we interact with regularly. Personal Skill Development: Maintain currency with new and emerging Public Safety technologies as applicable to law enforcement needs. Field requests for telephone and radio recordings and, if appropriate, create and disperse copies of recordings. Meet and maintain strict compliance standards set by NCIC and CJIS in protection of Criminal Justice information files. Partner with ET&S staff and counterparts at other USNH institutions to share knowledge, resources, and best practices around public safety network infrastructure and software support. Maintain working relationship with UNH Alarm contractor in their maintenance of the alarms monitoring equipment. Oversee alarms monitoring equipment, connection and removal of alarm accounts, coordinate billing and contact information of each account. Oversee Security including compliance with local, state and fed

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