Catering Sales Manager

Responsibilities

• Sales & Client Relations:
• *Respond to telephone, email, and walk-in inquiries regarding catering services and event bookings.
• Assist in selling catering services and converting inquiries into confirmed events.
• Maintain strong relationships with clients and event planners to ensure satisfaction and repeat business.
• Stay informed about local organizations, corporate groups, and community events to identify potential catering opportunities.
• *Event Planning & Coordination
• Prepare catering contracts, proposals, banquet event orders (BEOs), and supporting documentation.
• Coordinate event logistics with operational teams including: Banquets, Culinary (Executive Chef), Audio-Visual, Equipment rentals, Event vendors
• Ensure all event details are communicated clearly and executed according to client expectations.
• Administrative & Operational Support:
• *Maintain accurate and organized catering sales files and electronic documentation.
• Ensure all event information is properly recorded and stored within the property's sales and catering system (Delphi or equivalent).
• Monitor event details to ensure compliance with resort policies and procedures.
• *Revenue & Business Development
• Support revenue generation by recommending strategies to:
• Attract new market segments
• Increase average checks
• Enhance catering menus and offerings
• Provide feedback to the Director of Catering regarding potential profit improvement opportunities.
• Guest Experience & Service Excellence:
• *Maintain a high level of professionalism and service when interacting with guests and clients.
• Ensure events are executed to Saddlebrook's standards of hospitality and service.
• Remain attentive, courteous, and helpful to guests at all times.
• Safety & Compliance
• Follow all workplace safety standards.
• Report unsafe conditions or concerns to the Director of Catering immediately.
• Ensure compliance with resort policies and operational procedures.

Requirements

• Education & Experience:
• High school diploma or equivalent required.
• College degree in Hospitality Management, Business, or related field preferred.
• 1-2 years of experience in hospitality, catering, events, or hotel operations required.
• Skills & Competencies:
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Customer-service oriented with a hospitality mindset.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to learn and utilize sales and catering systems such as Delphi.
• #IND400
• What are we looking for?
• Strong computer skill required
• Previous sales experience required
• Working and occasional Satu

Benefits

Additional Information

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: At the DoubleTree By Hilton Hotel Manchester Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice-we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree By Hilton Hotel Manchester Downtown with Pyramid Hotel Group can mean for you! What you will have an opportunity to do:

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at benchmark? Share your experience