Banking Operations Manager

About the role

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender id

Responsibilities

• Serve as a subject matter expert on Lockbox processing by providing guidance on workflows, exception handling, operational controls, and best practices across HOA, commercial, loan, and mortgage payment processing.
• Maintain strong First Line of Defense controls, including adherence to procedures, documentation standards, record retention requirements, and timely escalation of operational, compliance, and service-related issues.
• Coordinate internal and external audit, compliance, and risk activities; support issue remediation, evidence collection, and control readiness across the operation.
• Monitor daily volumes, staffing, service levels, and quality metrics; develop reporting and apply trend analysis to improve throughput, accuracy, and cost efficiency.
• Support modernization and automation initiatives within Lockbox Operations by assisting with requirements definition, solution testing, process implementation, and adoption efforts.
• Provide frontline leadership by coaching team members, supporting scheduling and coverage, assisting with performance management, and helping build bench strength for critical roles.
• Partner with cross functional teams to resolve issues, implement changes, and provide clear operational updates to management.
• Perform other duties as assigned.

Requirements

• 10+ years of related experience in Banking Operations or similar field.
• Bachelor's degree or equivalent experience required.
• Previous leadership experience required.
• Intermediate to advanced knowledge of Lockbox Operations, remittance processing, workflow management, exception handling, and operational controls.
• Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced knowledge and experience working in high-volume or critical issue customer service roles, with prior experience in similar functions.
• Advanced speaking and writing communication skills.
• May require up to 25% travel.
• Extensive experience with Lockbox workflows, including mail extraction, item processing, exception handling, balancing, reconciliation, and workflow optimization.
• Experience implementing, refining, and adjusting Lockbox workflows to improve efficiency, accuracy, controls, and service delivery.
• Strong experience supporting payment processing operations, including remittance processing, transaction quality control, research and adjustments, and timely resolution of processing exceptions.
• Experience working with high-speed scanning equipment and related image capture technology in a Lockbox or payment processing environment.
• Certifications such as AAP, PMP, Six Sigma, or similar are a plus.
• Compensation: Salary range for new hires is generally $101,245.00 - $125,000.00 for Las Vegas, NV. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock.
• Benefits you'll love:

Benefits

Additional Information

Job Title: Banking Operations Manager Location: Ops Center

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