Guest Services Supervisor

Responsibilities

• Welcome guests with genuine hospitality and a friendly smile
• Lead by example and assist with supervising Guest Service Agents and Bartende rs during your shift
• Resolve guest concerns with confidence and creativity
• Help create a positive, fun, and team-focused work environment
• Support daily hotel operations while ensuring exceptional guest service
• Be the go-to person when team members need guidance or assistance
• Bar Leadership Responsibilities
• Assist with overseeing the evening bar operation
• Support bartende r scheduling and shift coverage as needed
• Monitor inventory levels and communicate ordering needs
• Ensure liquor, beer, wine, and supplies are stocked and organized
• Maintain cleanliness, presentation, and brand standards in the bar area
• Help promote responsible alcohol service and compliance with all liquor regulations
• Assist with training and coaching bartende rs to deliver outstanding guest experiences
• What You Bring
• A passion for hospitality and taking care of people
• Strong leadership skills and a positive attitude
• Experience in hotel operations, front desk, bartending, or food & beverage preferred
• Ability to multitask and stay calm under pressure
• A team-first mentality and willingness to jump in wherever needed
• Strong problem-solving and guest recovery skills
• Why You'll Love It Here
• Work with an amazing team in the heart of beautiful Boulder
• Employee discounts at Marriott hotels worldwide
• Opportunities for growth within Stonebridge Companies
• A fun, supportive, and guest-focused culture
• Every day brings new guests, new challenges, and new opportunities to make an impact
• The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests are being serviced in a professional and competent manner.
• ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Work with Guest Services Manager to train and monitor front office staff.
• Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution.
• Communicates with the Engineering Department regarding any maintenance requests from the guests.
• Communicates with the Housekeeping Department regarding guest rooms and requests.
• Has complete working knowledge of software system, including all daily transactions and those which are not performed often.
• Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel.
• Knows how and where to post all charges.
• Handles checks and credit cards received from the guests for payment of hotel charges.
• Knows all room rates.
• Assists the Guest Service Manager by handling special requests, group blocking and unusual circumstances.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
• DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
• To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.
• Associate demonstrates a high QUALITY of work:
• Demonstrates accuracy and thoroughness.
• Monitors own work to ensure quality.
• Provides the best possible service to clients and customers.
• Associate demonstrates acceptable PRODUCTIVITY standards
• Meets or exceeds productivity standards.
• Produces adequate volume of work efficiently in a specific time.
• Associate demonstrates excellent CUSTOMER SERVICE SKILLS
• Responds to requests for service and assistance.
• Demonstrates the desire and ability to provide high quality service to both internal and external customers.
• Solicits customer feedback to improve service.
• Associate demonstrates INITIATIVE
• Asks for and offers help when needed.
• Includes appropriate people in d

Benefits

Additional Information

City, State: Boulder, Colorado Residence Inn Boulder Canyon Boulevard | Boulder, CO Are you the type of person who loves making someone's day? Do you enjoy leading a team, connecting with guests, and jumping in wherever needed? If so, we may have the perfect opportunity for you! Residence Inn Boulder Canyon Boulevard is looking for a Guest Services Agent who is ready to take the lead, create memorable guest experiences, and help oversee our Front Desk and Evening Bar operations. If you're looking for a role that blends hospitality, leadership, guest service, and a little bit of bar management, we'd love to meet you! Join the Residence Inn Boulder Canyon Boulevard team and help create memorable stays-one guest at a time. $1,000 New Hire Bonus Paid in quarterly installments of $250. Title: Gues Services Supervisor Location: Boulder, CO FLSA: Non-exempt Pay: $25.00 an hour plus incentives

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