Product Manager, Onboarding

About the role

Introduction The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we're digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress - for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You'll find our 700+ team currently across 12 locations and 9 time zones. The Role We're looking for an experienced Product Manager, Onboarding to own the end‑to‑end onboarding experience from a product perspective, balancing conversion, customer trust, and regulatory obligations across varying market and operating contexts. The role works closely with Engineering, Compliance, Risk, Operations, and Customer Support, Product, driving discovery, prioritisation, and delivery of scalable onboarding solutions that support consistent rollout across multiple regulatory environments. The Product Manager, Onboarding acts as the subject-matter expert for onboarding performance and decision quality, using data, experimentation, and frontline insights to continuously optimise customer and operational outcomes. As our Product Manager, Onboarding, your key responsibilities include, but may not be limited to: Develop and execute streamlined onboarding and account management that drives higher conversion in line with strategic objectives. Own the end‑to‑end onboarding and account approval funnel, acting as the subject‑matter expert for performance, drop‑offs, review outcomes, and time‑to‑account readiness. Identify opportunities, ideate solutions, and lead discovery → design → delivery for new features and enhancements across onboarding and post onboarding account settings Continuously optimise onboarding flows to support consistent, repeatable delivery across multiple regulatory and market contexts. Prioritise product work using a balanced view of customer feedback, funnel analytics, commercial goals, risk and compliance requirements, and industry best practice. Partner closely with Compliance, Risk, Operations, and Customer Support to design onboarding and manual review workflows that meet regulatory obligations and improve decision quality, including queue efficiency, SLAs, exception handling, and rework reduction. Collaborate with UX, Research, and Analytics to validate hypotheses through qualitative and quantitative research, usability testing, and experimentation. Work closely with Engineering to translate complex problems into clear requirements, ship iteratively, and maintain high standards of quality, performance, and reliability. Engage directly with customers and frontline teams to understand real‑world needs, pain points, and operational constraints, incorporating insights into product decisions. Ensure onboarding and account management capabilities are designed to adapt efficiently to evolving regulatory requirements, market conditions, and operating models. Monitor industry and regulatory developments relevant to digital assets and trading, partnering with Legal and Compliance to inform product direction and roadmap decisions. Support post‑launch monitoring and performance analysis to ensure features deliver intended outcomes and meet compliance, customer, and operational expectations. Communicate progress, insights, and trade‑offs clearly to stakeholders through structured updates, metrics, and documentation. Participate in QA testing and post-launch monitoring to ensure product quality. Job Requirements: 4+ years of experience in product management with a strong focus on customer onboarding, activation, or account lifecycle flows (e.g. signup → verification → approval → first deposit/trade). Experience working in a regulated financial services environment (fintech, broker, payments, or digital assets), with demonstrated outcomes improving conversion, time‑to‑value, and drop‑off reduction. Global onboarding experience across multiple jurisdictions, preferably two (or more) of: APAC, Latin America and EMEA. Proven ability to analyse and optimise onboarding funnels end‑to‑end using data, customer insights, and experimentation to drive measurable uplift. Platform and systems thinking - proven ability to design reusable, configurable onboarding infrastructure rather than bespoke per-market solutions. Comfortable delivering onboarding improvements across multiple regulatory and market contexts, balancing customer experience with legal, compliance, and risk requirements (e.g. AML, sanctions screening, suitability, disclosures). Strong domain knowledge of identity verification and KYC processes, including hands‑on experience integrating, tuning, or optimising IDV / eKYC providers (document verification, liveness, risk signals, exception handling). Solid understanding of onboarding operations and manual review workflows, including

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