Field Service Engineer

About the role

You will be maintaining and troubleshooting the hardware & infrastructure for a mission-critical Command and Control (C2) system that the client have installed for a government agency. You will be part of a team of dedicated engineers that will demonstrate superior technical competency in providing system maintenance and support during the maintenance phase, ensuring system reliability and availability, performance and security.

Responsibilities

• Warranty Administration . To maintain proper warranty records of the installed hardware. To assist in the administration of warranty claims. To inspect the components repaired by sub-contractor, and to integrate and test the repaired hardware, ensuring proper configuration control
• Field Testing. To carry out software testing on the system whenever there is a new software bug fixes or software deployment activities. To ensure the correct configuration of the system is loaded for software / system testing and before the system is used for production
• Calibration Services. To liaise with vendor to perform calibration services on the test equipment that are used for the preventive maintenance
• Perform other related duties as assigned or requested

Requirements

• Normal office hour
• On 24x7 standby during rotational schedule. Able to work after office hour if activated
• Able to cope in a highly pressured fast-paced environment
• Customer orientated with high level of service attitude
• Good listening and analytical skills
• Hardworking, outgoing and enthusiastic
• Positive working attitude
• Team player, and also able to work independently and with little supervision
• Able to thrive in a dynamic environment
• Able to understand the system and architecture diagrams
• Able to understand the user operation environment
• Willingness to pick up new technologies
• Perform other job responsibilities as and when assigned
• Job Experience Requirements:
• Minimally 2-3 years of experience in supporting ANY of the fields such as HP server, Cisco network, UPS, RIO, PLC, outdoor racks, video wall and KVM
• Minimally 2-3 years of experience in supporting mission critical systems with very stringent SLA e.g. 99.9%
• Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices
• Education:
• Diploma / Bachelor's Degree in Engineering discipline, preferably in Electrical or Info-Communication. Those with other engineering experiences are also welcome
• Health & insurance: Comprehensive coverage including General Practitioner, hospitalization, dental, and optical
• -Performance incentives: Annual bonus based on individual performance
• -Learning & development : Training programs, certification opportunities, and training incentives to support career growth
• -Team culture: Regular team-building activities and social events

Benefits

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Company Intel

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