Communications Insight Executive - M&G plc.

About the role

M&G is seeking a passionate Communications and Ad-hoc Insight executive to join our insight team. This position will support the Communications Insight manager to deliver both customer and adviser communications testing and take to market research. This will include existing communications, new communications and journey communications testing. You will play a pivotal role in developing a deep, across the board understanding of how our communications are understood by their target audiences that enables you to make persuasive recommendations for improvements to stakeholders that are actioned by the business. Key Responsibilities for this Role: Work with the communications, digital and propositions team to deliver research to test our communications. Work across customers and adviser audiences to deliver holistic communication insight. Collaborate with stakeholders across the organisation to communicate findings and drive customer-centred improvements. Champion the customer perspective, ensuring their voice is central to our communication development. Work closely with insight colleagues to share knowledge and best practice, and foster continuous improvement. Deliver ad-hoc projects that fall outside the standard communication work Key Knowledge, Skills & Experience: Proven experience in delivering communication insight either client side or agency side, preferably with an understanding of consumer duty. Experience of scoping, scheduling and running research Experience of both qualitative and quantitative research design Experience of running multiple projects in sequence The ability to simplify data and big themes into easily shareable and impactful insights. Excellent communication skills, capable of translating insights into impactful business actions. Ability to build relationships and influence stakeholders at all levels. A proactive attitude, enthusiasm to drive change and support of a culture of continuous improvement. Job Level: Experienced Colleague Reports to: Head of Customer & Adviser Insight Recruiter: Phoebe Ewers Location: London, Reading, Stirling, Edinburgh

Benefits

Additional Information

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

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