First Party Collections

Responsibilities

• As a First Party Collections Agent, you will:
• Manage inbound and outbound calls to collect on past due consumer and commercial accounts
• Work with customers to resolve balances on credit cards and loan accounts
• Maintain compliance while delivering a professional and empathetic experience
• Meet performance goals for quality, productivity, and adherence
• Handle a daily caseload and prioritize tasks effectively
• What You Bring
• To be successful in this First Party Collections role in Maumee, OH, you should have:
• Strong verbal and written communication skills
• Ability to handle sensitive conversations with professionalism and empathy
• Problem-solving and decision-making skills
• Ability to multitask in a fast-paced, structured environment
• Strong attention to detail and organizational skills
• Self-motivated mindset with the ability to work independently and as part of a team
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
• Questions?
• Please review our privacy notice available at the following www.allianceoneinc.com/careers
• For additional information on AllianceOne visit our website at www.allianceoneinc.com

Benefits

Additional Information

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience. Job Description: Start your career as a First Party Collections Agent in Maumee, OH with AllianceOne, a Teleperformance company and global leader in customer experience. In this role, you will work directly with customers to resolve past due accounts while delivering a professional and respectful experience. This is a great opportunity to build a long-term career in a stable, performance-driven environment. Schedule and Training Training Schedule: Monday to Friday, 10:00 AM to 7:00 PM Hours of Operation: Monday to Friday 10:00 AM to 7:00 PM Pay and Benefits We offer competitive pay and a comprehensive benefits package: $17.00 per hour Medical, dental, and vision insurance 401(k) with company match after 90 days Paid time off HSA and FSA options Employee Assistance Program Career growth opportunities within Teleperformance Work Location This is an onsite role based in: 1684 Woodlands Drive, Maumee, OH 43537

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