Claims Team Lead - Gadget & Warranty

Responsibilities

• Lead and line-manage a team of Claims Handlers
• Drive performance across quality, productivity, and customer satisfaction
• Manage workflow allocation and team capacity
• Review claims quality and coach team members to improve
• Maintain oversight of the claims portfolio and escalate risks early
• Attend client meetings as a claims expert
• Personally handle a small portfolio of claims to stay technically sharp

Requirements

• Based in the UK or Ireland with work authorisation
• 3+ years of gadget, warranty, or consumer electronics claims experience
• Strong organisation and ability to prioritise independently
• Comfortable using data to make decisions
• Team-oriented, hardworking, and ambitious
• Experience leading, mentoring, or coaching others is a plus
• Startup or high-growth experience is a plus
• Why join us
• This is a chance to grow faster than you would at a traditional insurer or claims business.
• You'll get real responsibility, real training, and the opportunity to build your career in a high-performance environment that rewards talent and hard work.
• If you're ready to step up, work hard, and build a career in claims leadership, we'd love to hear from you.
• Our Values
• Move Fast - Act decisively, iterate quickly, optimise for momentum.
• Always Overdeliver - We exceed expectations in everything we do.
• Think Customer-First, Always - The customer experience drives every decision.
• Challenge the Status Quo - We innovate relentlessly and never settle for 'good enough.'
• Say It How It Is - Transparency and direct communication build trust.
• Compensation & Benefits
• Competitive salary beyond the industry standard
• Quarterly performance bonus: up to 15% of quarterly salary
• Equity participation: stock options as an early-stage team member
• Health insurance
• Pension contributions
• 28 days annual leave
• Accelerated promotion track in a high-growth environment

Benefits

Additional Information

Ready for a bigger claims role, but your current company is holding you back? We're looking for a Gadget & Warranty Claims Team Lead to join ClaimSorted. This role is ideal for either: an existing Claims Lead who wants to move faster, or a strong Claims Handler who is ready to step up into leadership We are not looking for tenure for the sake of it . We are looking for people with talent, ambition, work ethic, and the drive to build a real career . If you join us, we will give you the training and support to become the best Team Lead possible - from people management to performance management , data , quality , and capacity planning . Our goal is to help you become one of the best claims leaders of the future . About ClaimSorted ClaimSorted is a Third-Party Administrator (TPA) that manages insurance claims end to end on behalf of insurers, in a ~$200B industry. We combine a high-performing claims team with an AI-enabled platform to deliver claims up to 3x faster , with better service and better economics for insurers. We're backed by Y Combinator, Atomico, and Eurazeo , have raised $16M+ , and already manage claims for 30+ insurers across more than $200M in insurance premiums .

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