Supervisor (Fashion Retail)

About the role

Our client is a leading sneaker and sport fashion retailer. They offer a wide selection of footwear, apparel, and accessories from top brands. Job Description: - Provide managerial support and help maintain and improve the levels of customer service - Provide assistance in the supervision of all staff while maintaining the standards of the shop floor - Deal with certain managerial processes on a daily basis as instructed by Store Management - Provide customers with excellent levels of Customer service - Deal with customer complaints and enquires, providing the best possible outcome - Ensure the personal appearance of sales staff is in line with company guidelines - Have an understanding of the Customer Service measuring programme Observation Checklist - Ensure that targets are achieved and, where possible, exceeded - Monitor staff service levels in order to maximise store sales - Utilise in store devices- Kiosk, making sure that the customer is offered the whole product range - Attract, engage and motivate customers into making purchases in store by using the latest visual techniques - Provide assistance with the maintenance of standards on the sales floor - Keep stock clean and presentable at all times - Encourage personal progression throughout your store - Provide assistance with the induction and training of new starters - Assist with the development of existing staff, ensuring that personnel complete the relevant assessments Job Requirements: - Minimum 1 year experience in leadership role - Visual merchandising experience - Excellent time management skills - Strong verbal and written communication skills - Able to operate Microsoft Outlook, Word and Excel

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