Pharmacy Implementation Manager (Client Account Support Advisor) - Evernorth - Remote

Responsibilities

• Responsible for delivering the overall client implementation strategy for each assigned client while aligning with the Cigna Pharmacy Management strategy and Client Services Operations goals
• Manage client installation and executes the client specific claims processing strategy to ensure consistent and effective products and services
• Partners with Sales and Enterprise Operations with rules of engagement when presenting client operational strategy
• Ensures client retention through supporting the client relationship and effectively managing customer issues and meeting their expectations
• Creates solutions and improves processes to support the Sales team as they address client issues, risk points and client requirements
• Clarifies client intent regarding benefit plan design, account structure, reporting and communications
• Gathers, translates, and inputs client requirements into Cigna operating systems
• Subject Matter Expert for (RFP) Response for Proposals
• Produce implementation metrics, such as effective date implementation, client implementation survey scores, 100% referenceable clients, and reduction of implementation set-up reliability tickets
• Adheres to Client Enterprise Operations policies and procedures to ensure optimal productivity as well as ensure client and customer-centricity
• Qualification:
• High School Diploma, required. Bachelor's degree preferred.
• 4+ years of experience with Pharmacy Benefit Management (PBM) and Healthcare implementation, required.
• 4+ years of experience with various Pharmacy PBM systems and vendors, required.
• 2+ years of experience working with clients and brokers developing effective relationships, preferred.
• 2+ years of Experience with ESD, ePro, Vista, a plus.
• Strong presentation skills to internal and external clients and executive leadership, preferred.
• Highly organized with demonstrated ability to manage multiple priorities and execute tasks with strict timelines, required.
• Demonstrated project management experience; planning, coordinating and tracking multi-functional activities, preferred.
• Excellent communication and interpersonal skills to work effectively with internal and external business partners and clients, required.
• Ability to independently operate, negotiate, and take initiative in fast-paced, multi-faceted environment, required.
• Ability to travel up to 10% of the time required
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
• For this position, we anticipate offering an annual salary of 82,700 - 137,800 USD / yearly, depending on relevant factors, including experience and geographic location.
• This role is also anticipated to be eligible to participate in an annual bonus plan.
• About Cigna Healthcare
• If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
• The Cigna Group has a tobacco-fr

Benefits

Additional Information

Role Summary: This role assists in the management of the Pharmacy Client Services Operations organization with implementation and service of new and renewing clients (almost 6300 Pharmacy clients and over 6 million customers). Candidates who reside within 50 miles of the following locations may be asked to work in person three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.

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