Business Controls Analyst

About the role

The Business Controls Analyst supports the execution and enforcement of the company's business controls framework governing operational, system, and process changes. This role is responsible for coordinating control activities across the change lifecycle, ensuring that required documentation, reviews, and approvals are completed prior to implementation. The role operates as a control function and does not own business processes, procedures, or decision making. Business teams remain responsible for defining and maintaining their own procedures. This role ensures that required documentation exists, meets defined standards, and aligns with governance requirements before changes are implemented. The position emphasizes coordination, documentation quality, and adherence to established control processes Core Responsibilities Change Coordination and Tracking Support intake and tracking of business control changes Maintain visibility into change status, approvals, and timelines Follow up with stakeholders to ensure timely progression through required steps Documentation Review and Standards Enforcement Review submitted documentation for completeness and adherence to defined standards Ensure required artifacts are present prior to stakeholder review, including: Intake forms Impact summaries Supporting documentation Return incomplete or unclear submissions to business owners for revision Procedure and Policy Alignment Confirm that impacted teams have updated procedures prior to implementation Validate that documentation reflects the intended change at a high level Escalate gaps where procedures are missing, outdated, or inconsistent Stakeholder Coordination Coordinate required reviews across relevant teams such as Compliance, IT, and Operations Track approvals and ensure all required stakeholders are included Document approval status and maintain records Control Process Adherence Enforce "no implementation without required approvals" standards Identify and escalate instances of non adherence to control processes Support consistent use of defined templates and workflows System of Record Maintenance Maintain organized and complete records of all control related activities Ensure documentation is audit ready and centrally accessible Issue Tracking and Escalation Track issues identified during the change process Follow up on open items and escalate when needed Support remediation tracking to closure Decision Authority Can require completion of documentation before progressing changes Can flag and escalate missing approvals or control gaps Cannot approve business decisions, strategy, or procedural content Operating Model Works within an established controls framework Focuses on execution and coordination No direct people management responsibilities Partners with business and functional teams to support compliant change execution

Requirements

• 3 to 6 years of experience in risk, compliance, operations, audit, or a related function within a regulated or process driven environment
• Experience supporting process governance, change management, or control related activities
• Familiarity with structured workflows, documentation standards, and approval processes
• Strong attention to detail with the ability to review documentation for completeness and consistency
• Organized and able to manage multiple workstreams with clear tracking and follow-up
• Comfortable coordinating across teams and following up with stakeholders to drive timely responses
• Ability to identify gaps in documentation or process adherence and escalate appropriately
• Clear written and verbal communication skills, especially in documenting and tracking requirements
• Experience working with systems of record, workflow tools, or compliance tracking systems is preferred
• Exposure to financial services, lending, servicing, or similar regulated operations
• Manufactured housing, specialty finance, or partner-

Benefits

Additional Information

Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That's why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience. Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions.

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