Manager of Monitoring Operations

Responsibilities

• Lead, mentor, and manage a team of monitoring engineers/analysts, defining goals, KPIs, shift coverage, and on-call rotations.
• Drive skill development through performance reviews, training initiatives, and continuous learning plans.
• Act as escalation point for major monitoring incidents and outages, guiding quick workarounds to prevent monitoring gaps and loss of metrics.
• Ensure operational excellence aligned with ITIL practices (Incident, Problem, Change) and adherence to security, compliance, and operational standards.
• Manage upgrades, patches, capacity planning, and health checks across the monitoring estate to maintain high availability and performance.
• Oversee the Server (Windows/Linux/AIX), Network, Database & Synthetic URL Monitoring for the Enterprise and for the Global clients' private cloud.
• Collaborate with Container Platform, Core Infrastructure, and Network teams on platform stability, scaling, resilience, and resource allocation.
• Optimize alert quality, reduce alert fatigue, standardize dashboards/alerting frameworks, and deliver actionable insights.
• Maintain SOPs, runbooks, and operational documentation; provide regular reports on platform health, incidents, and SLA compliance.
• Serve as the primary stakeholder contact for all monitoring services.
• Conduct annual disaster-recovery (DR) tests for the monitoring estate to validate resilience, recovery procedures, and business continuity readiness.
• Required Experience & Qualifications

Requirements

• 10+ years of overall IT industry experience, including 5+ years in monitoring operations in medium-to-large organizations.
• Hands-on operational expertise with at least two of the following monitoring platforms/tools:
• o BMC Helix Monitoring (SaaS or On-Prem)
• o RedHat OpenShift Container Platform (OCP) or Kubernetes Cluster Management
• o Prometheus, Exporters, OTEL Collectors, and Grafana
• o ParkPlace Entuity Network and Hardware Monitoring
• Proven experience in monitoring architecture design, capacity planning, performance tuning, and integration with ITSM tools for automated ticketing workflows.
• Strong knowledge of ITIL processes and operational best practices.
• Leadership & Soft Skills
• Strong people-management and leadership capabilities
• Excellent communication and stakeholder-management skills
• Ability to handle high-pressure situations and lead incident response
• Strategic mindset with a focus on operational maturity and optimization
• Education & Certifications
• Bachelor's degree in computer science, Information Technology, or equivalent
• Relevant certifications (preferred, not mandatory):
• o RedHat OpenShift / Kubernetes
• o BMC Helix
• o Foundation certifications in ITIL and/or AI
• Exposure to hybrid or multi-cloud environments
• Experience in Automation, Scripting, APIs and AI-driven service improvements
• Application Performance Monitoring (APM) experience

Benefits

Additional Information

Job Description: Manager - Monitoring Operations Role Summary The Manager - Monitoring Operations will lead and manage the enterprise monitoring operations team responsible for the availability, performance, and reliability of IT infrastructure and applications. This role will oversee the day-to-day operations of BMC Helix On-Premises Monitoring tool deployed on RedHat OCP (OpenShift Container Platform), Network and Device monitoring using ParkPlace Entuity, along with OS Monitoring using Prometheus-Grafana, ensuring a high service quality, operational excellence, and continuous improvement. The role requires strong people management skills, deep technical expertise in systems monitoring platforms, and experience operating monitoring solutions in containerized environments.

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Company Intel

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