Service Manager - Water Treatment

Responsibilities

• Operational Management
• Plan, coordinate, and oversee daily service operations, including scheduling, routing, and work prioritization.
• Monitor service order execution to ensure timeliness, quality, documentation accuracy, and billing readiness.
• Drive operational efficiency, technician utilization, and service effectiveness aligned with performance targets.
• People Leadership
• Lead, coach, and develop service technicians and engineers, including hiring, onboarding, and performance management.
• Conduct regular 1:1s, ride‑alongs, and performance reviews to support engagement and skill development.
• Manage workforce planning, on‑call rotations, and succession readiness.
• Safety, Quality & Compliance
• Champion a safety‑first culture and ensure compliance with OSHA, DOT, EH&S, corporate, and customer requirements.
• Oversee completion of safety training, audits, inspections, and corrective actions.
• Maintain oversight of system integrity, water quality, and regulatory compliance.
• Customer & Commercial Support
• Serve as the escalation point for customer issues and ensure timely, effective resolution.
• Partner with Sales and cross‑functional teams on quotes, job execution, account reviews, service contract renewals, and growth initiatives.
• Support service‑generated leads and ensure proper commercial handoff.
• Financial & Asset Management
• Manage labor efficiency, overtime, and expenses within approved budgets.
• Oversee inventory accuracy, fleet readiness, tools, equipment, and calibration programs.
• Ensure accurate labor/parts usage, billing integrity, and margin protection.
• Scope & Complexity
• This role operates with moderate to high autonomy within established policies. The Service Manager balances multiple priorities across people, operations, and customer needs, exercising sound judgment in resolving operational, personnel, and customer‑related challenges.
• Technical Environment
• Service operations support advanced water treatment technologies including:
• Reverse Osmosis (RO)
• Water softeners
• Carbon pretreatment systems
• Service Deionization (SDI), including ST‑108 portable DI tanks
• Customer environments include pharma, biotech, labs, healthcare, dialysis, and light industrial applications .

Requirements

• Bachelor's degree preferred, or equivalent experience.
• Proven experience leading teams in service, operations, or technical environments.
• Working knowledge of service operations, safety, and compliance requirements.
• Strong communication skills across levels and functions.
• Valid driver's license and ability to meet company driving requirements.
• Compensation & Benefits
• Salary range: $100,000-$130,000
• Annual bonus target: 10%
• Starting pay depends on skills, experience, and location.
• Comprehensive benefits package including:
• Medical, Dental, Vision
• 401(k) with company contribution
• Paid time off & parental leave
• Tuition reimbursement
• Visa sponsorship is not available for this position.
• #LI-JRT05

Benefits

Additional Information

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Service Manager - Xylem | Evoqua Water Technologies : $10,000 Sign‑On Bonus + Relocation Assistance Available The Service Manager provides both tactical and strategic leadership for a high‑purity water service team at one of Xylem's larger sites. This role is accountable for the performance, safety, and development of field service professionals while ensuring the delivery of compliant, high‑quality service across regulated and industrial markets. Xylem's Evoqua business supports advanced high‑purity water systems used in pharmaceutical, biotechnology, laboratory, healthcare, dialysis, and light industrial environments . Technologies include Reverse Osmosis (RO), water softeners, carbon pretreatment, and Service Deionization (SDI / ST‑108 portable DI tank systems) . The Service Manager oversees all aspects of people leadership, operational execution, customer satisfaction, and financial performance within an assigned branch or territory. Team size: 7 direct reports

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