Product Consultant

Responsibilities

• Collaborate with product development teams to understand the functionality and features of new and existing products
• Work closely with clients and internal partners to trouble shoot, research and resolve product inquiries and impacting issues on client's use of Fiserv products
• Take a "Client First" approach by providing consultative servicing to meet client and company objectives. Cultivate positive relationships with clients and internal partners
• Act as a subject matter expert on our products during client interactions, demonstrations and training sessions
• Conduct market research and competitor analysis to identify opportunities for product improvement and differentiation
• Develop and deliver product presentations, training materials and documentation for both internal and external teams
• What you will need to have:
• High school diploma or equivalent required
• 6-10 years of account management experience
• 4-5 years of Fiserv experience
• Strong verbal and written communication skills along with coaching skills to do the same.
• Detail-oriented with a focus on delivering exceptional customer service
• What would be great to have:
• Bachelor's Degree in Business or Finance
• Previous experience in the Financial Services Industry
• Knowledge of Fiserv systems, (PCF, ACS, Letters, DQ, Rules, 3270.)
• Experience and knowledge of technical methodologies such as Waterfall and Agile.
• Proven experience in a product consultant or similar role within the technology or software industry.
• This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
• Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Equal Opportunity:
• Note to agencies:
• Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
• Warning about fake job posts:

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Product Consultant What does a successful Product Consultant do at Fiserv? As a successful Product Consultant, you will play a pivotal role in understanding, promoting and enhancing the features and capabilities of our products to both internal teams and external clients.

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