Assistant Branch Manager - Guilderland Branch

About the role

Assist the Branch Manager in leading a retail banking branch team in delivering our mission to benefit every member, every time, every day. Support branch operations, member experience, and team coaching and performance. Assist in creating a productive and fun work environment.

Responsibilities

• Support the Branch Manager in bringing Broadview's mission to life, ensuring in-branch member experience is second to none.
• Provide the Branch Manager with regular updates on member service matters and team performance.
• Serve as a member service standard bearer, promoting products and services, recognizing referral opportunities, and motivating members to achieve their financial goals.
• Motivate, mentor and coach staff to meet branch and individual goals.
• Mentor staff on financial literacy, support onboarding, and training on policies and procedures.
• Deliver employee feedback, update Branch Manager, and provide recommendations for performance management actions, if necessary.
• Maintain knowledge of all current Credit Union products, services, policies, procedures, and NCUA regulations.
• Assist in maintaining compliance with Credit Union policies/procedures, operations, and audits.
• Monitor internal and external building and grounds maintenance to ensure positive and safe member and staff experience.
• Oversee the ordering of cash, negotiable instruments, and other supplies, monitoring and analyzing appropriate inventory levels and justifiable spending.
• Support a team atmosphere with a willingness to work in the trenches to do whatever it takes to get the job done right, the first time and on time.
• Assist in branch scheduling, review timecards for accuracy, track attendance issues, and keep Branch Manager informed.
• Perform special projects or other job functions, as assigned.
• LET'S TALK IF YOU
• Have an Associate degree in Business or related field preferred, or equivalent combination of education and experience.
• Have a minimum of two years' experience in Banking or related industry.
• Can obtain and maintain Signature Guarantee and Notary.
• Can coach and motivate staff in member service and operational skills.
• Have strong organizational and multi-tasking skills.
• Have flexibility to work out of any location at any time, based on business needs.
• Have the ability to lift at least 10 pounds and stand for long periods of time.
• TO THRIVE AT BROADVIEW YOU NEED
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.
• To be able to operate in a rapidly changing dynamic environment.
• Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.
• Starting Compensation: $65,990 - $80,838, plus a competitive benefits package
• Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Additional Information

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

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