Operations Executive

About the role

Operations First point of contact for the centre, meeting and greeting all visitors and customers. Serve refreshments upon request by customers. Ensure the center is clean, orderly, and well-maintained. Inspect the center regularly and arrange for repairs/maintenance works when necessary. Conduct routine inventory checks on office and pantry supplies and to requisite when necessary. Administration Set up new users' accounts. Carry out monthly billing and client invoicing. Carry out administrative and clerical duties for the centre and for clients as required which may include filing, photocopying, laminating, faxing, mail handling. Manage suppliers/vendors by monitoring contract expiry dates and assist in the procurement or renewal of contracts. Assist in debt management to recover arrears from clients in a timely manner. Client Management Assist in handing over and taking over of premises when licensees/users move in and move out. Build and maintain strong relationships with clients, to achieve high customer satisfaction and client retention. Handle clients' requests in a prompt, timely and professional manner. Deal with clients' complaints to a satisfactory resolution. Assist in monitoring license expiry dates and engage clients early for renewals. Sales Create and maintain customer databases. Ad Hoc Perform ad-hoc assignments and any other duties as assigned. Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time.

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Company Intel

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