People Experience Leader - Manufacturing Operations

About the role

Essity is a global leader in health and hygiene headquartered in Stockholm, Sweden, with a North American headquarters located in Philadelphia, PA. We are a multi-billion-dollar company with a purpose to break barriers to well-being for the benefit of consumers, patients, care givers, and customers across the globe. We do this through innovations in our Professional Hygiene, Personal Care, and Health & Medical business units that provide hygiene and health solutions to over a billion people every day worldwide. Working at Essity is more than a career, it is where you will play your part in a better future, to improve well-being for people and have opportunities to drive positive change for society and the environment. As an employee at Essity, you will belong to a team where you feel valued, are safe, supported to grow and challenged to generate business results in a friendly and open atmosphere. We are seeking a highly motivated and collaborative People Experience Manager to provide leadership across our 11 manufacturing sites in the United States and Canada. In this role you will be accountable for delivering a reliable, consistent, and effective people experience throughout our manufacturing operations. This role ensures that employees, people leaders, and unions experience fair, clear, and consistent People practices every day, supported by strong operational execution. Leading a People Experience organization of approximately 20 team members, including 10 direct reports, this role focuses on day-to-day People operations, employee and labor relations support, policy application, and people leader enablement. Several sites are unionized and represented, requiring a pragmatic, trust-based, and solutions-oriented labor relations approach. The role balances hands-on operational leadership with continuous improvement-strengthening consistency, simplifying processes, enabling digital tools, and building team capability to support a safe, engaged, and productive manufacturing workforce. The ideal candidate will work a flexible hybrid schedule that will require frequently coming into our Regional HQ located in Philadelphia PA. We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

Responsibilities

• People Experience Operations & Service Delivery
• Lead the delivery of day-to-day People Experience support across all U.S. manufacturing sites, ensuring a consistent and positive experience for employees and leaders.
• Oversee core People processes including employee relations, performance management, attendance, discipline, investigations, onboarding, offboarding, and workforce changes.
• Act as the senior escalation point for complex People matters, ensuring fair, respectful, and timely resolution.
• Ensure site People teams are equipped with clear guidance, tools, and decision frameworks to support frontline leaders confidently and consistently.
• Labor Relations & Union Experience
• Provide operational leadership and oversight for labor relations at unionized sites represented by USW.
• Support day-to-day contract administration, grievance handling, investigations, corrective actions, and arbitration preparation.
• Ensure labor agreements are applied consistently across sites while maintaining constructive, professional relationships with union partners.
• Enable site leaders to engage effectively with unions through coaching and practical guidance.
• Consistency, Policy Application & Simplification
• Ensure People policies and practices are applied consistently, practically, and transparently across manufacturing sites.
• Drive harmonization of People practices where possible to reduce complexity and improve clarity for employees and leaders.
• Translate policy and legal requirements into clear, usable guidance that supports good decision-making at the site level.
• Identify operational risks, friction points, and employee experience gaps; implement improvements grounded in real site needs.
• Digital Enablement of the People Experience
• Support the effective adoption of digital People tools and systems that simplify processes and improve access to information for employees and leaders.
• Partner with HR Operations, COEs, and Digital/IT teams to ensure manufacturing realities are reflected in system design and workflows.
• Encourage use of People data, dashboards, and insights to support consistent and informed People decisions.
• People Experience Team Leadership & Development
• Lead, coach, and develop a distributed People Experience team of ~20 members, including 11 direct reports.
• Build strong operational capability and confidence across the team, with a focus on consistency, judgment, and service mindset.
• Establish clear operating rhythms, expectations, and escalation pathways.
• Foster a cul

Benefits

Additional Information

People Experience Leader - Manufacturing Operations

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