Customer Success Associate

External

Qawolf · US

Full-timeRemote3w ago

Leadership

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Benefits

USD: $90,000100% Medical, dental, and vision28 days of personal time off (PTO)A remote-first culture allows you to work virtually anywhereOur Values✨ Make magic. We want to build a magical product for our customers and magical place to work. Magic is striving for better than the best. Working with exceptional colleagues is exciting, inspiring, and the most important factor for creating a magical place to work.📖 Be open. Being open provides context people need to make great decisions. Openness builds trust, showing progress creates momentum, and open learnings from failures help us get better.💪 Have freedom and ownership. Giving people freedom instead of developing processes to prevent them from using their own judgement, creates better decision making and accountability. To give people freedom they must have the skills, context, and ownership mentality to solve problems self-directed.Learn more about our Mission and Values here .Our Interview Process (Fast, Thoughtful, and Built for Builders):15 minute intro with our Recruiting team - we'll align on experience, goals, and what excites youTake-home challenge - show us how you build relationships, dive deep with customers, and drive outcomesTake-home review with Leadership - a mock CS call and deeper discussion on what it would look like to join the teamTrial work day with the Hiring Manager - ensuring strong alignment on expectations, impact, and long-term growthOffer + welcome to the team 🎉Dental insuranceVision insurancePaid time offRemote work options

Additional Information

Customer Success Associate (Early Career) We're on a mission to eliminate every software bug in the world. Companies spend over $70 billion a year on software testing...with not-so-great results. Bugs continue to wreak havoc on customers and prevent companies from achieving their goals. QA Wolf is the first QA solution that guarantees automated test coverage. We help world-class teams ship faster and more confidently and are the top rated QA solution on G2. QA Wolf is backed by top-tier venture capital and industry leaders including Scale, Inspired Capital, and founders of PayPal and AngelList. The founding leadership team brings experience from Amazon, Bridgewater, ZipDrug, and more. QA Wolf is headquartered in Seattle and is a remote-first team. We are looking for a strategic, revenue-owning Customer Success Associate (CSA) to join our team. Location: Remote in US or Canada* We are looking for someone who: Is hungry to dive in and learn about customer success Thrives in ambiguous environments (like start ups) where adaptability, ownership, and initiative are key Has great people skills and enjoys interfacing frequently with others to solve problems Shares our values Note we are open minded to a variety of backgrounds and previous experiences, and do not expect you to have any specific customer success experience for this role. Qualities like ability to learn quickly, good judgment, people skills, and initiative are far more important. Things you will do: Work with a team of Customer Success Managers (CSMs) on areas like: Understanding customer goals and workflows to drive outcomes and long-term value Serving as a trusted advisor on QA and automated testing best practices Creating and execute success plans that clearly link product usage to business impact Building and maintaining alignment with technical and executive stakeholders Identifying risks early, handle objections, and manage escalations with clarity and urgency Collaborating with sales, product, and engineering to share feedback and improve the customer experience Delivering against targets for Net and Gross Dollar Retention (NDR/GDR) We hope this candidate can eventually grow into a CSM capable of managing a portfolio of 20-25 customers, and are here to support them on that journey We offer great compensation and many other benefits including:

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