Client Success Executive

About the role

We are looking for a proactive and people-oriented Client Success Executive to support our client relationship management and customer success efforts. You will be the primary point of coordination for onboarding, project delivery, and ongoing client communication- ensuring our enterprise and government clients are set up for success with the JobKred platform.

Responsibilities

• Support day-to-day communication with clients, stakeholders, and project teams
• Coordinate client onboarding, project timelines, and implementation activities
• Prepare client-facing reports, presentation materials, and status updates
• Build and maintain positive relationships with HR leaders and decision-makers
• Gather client feedback and surface insights to improve service delivery and account health
• Work closely with operations and product teams to ensure smooth, on-time project delivery
• Track account activities, milestones, and client health in CRM
• Support ad-hoc business development, partnership, or operational initiatives as needed

Requirements

• Diploma or Degree inBusiness, Communications, Marketing, HR, or related fields
• Fresh graduates are welcome- no prior account management experience required
• Excellent spoken and written English
• Warm, professional interpersonal style with a genuine interest in clients' success
• Highly organised with the ability to manage multiple accounts and timelines simultaneously
• Detail-oriented - you take ownership of follow-ups and ensure nothing falls through the cracks
• Comfortable in a fast-paced startup environment with evolving client needs
• Prior internship in customer service, account management, consulting, or coordination is a plus
• Familiarity with project coordination tools is advantageous
• Interest in SaaS, HR technology, or workforce development is a bonus
• Compensation & Benefits
• Performance-based commission scheme linked to account growth outcomes
• Flexible work-from-home arrangement
• Additional leave days above statutory entitlement
• About JobKred
• 📍 60 Paya Lebar Road#06-27, Paya Lebar Square, Singapore 409051

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