Customer Success Manager

About the role

You'll join a small, high-impact Customer Success team responsible for driving adoption and long-term value across a portfolio of enterprise accounts. Your job is to make sure customers don't just get DataHub up and running - they actually use it, love it, and expand it across their organization. You'll guide customers through onboarding, help them get unstuck, and build relationships that turn early deployments into lasting programs. You'll work with data teams on practical setup questions one day, and walk an executive through their adoption progress the next.

Responsibilities

• Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion
• Partner with customers to build adoption plans grounded in their specific goals and data maturity
• Help customers through initial setup, configuration questions, and common troubleshooting scenarios
• Translate adoption progress and business value into clear narratives for executive stakeholders
• Identify at-risk accounts early, understand the root cause, and get things back on track
• Collaborate with Product and Engineering to share customer feedback and influence the roadmap
• Build repeatable playbooks and resources that help the CS team scale

Requirements

• Required
• Familiarity with data governance, data cataloging, or metadata management more broadly
• Exposure to common data stack tools like dbt, Airflow, Snowflake, or Databricks - you don't need to be an expert, but you know what they do
• Three or more years in a client-facing role managing multiple accounts at once (Customer Success, Account Management, Technical Account Management, or similar)
• Comfortable communicating with both data practitioners and business stakeholders - you can adjust your message depending on the room
• Strong written and verbal communication skills - you write clearly, prepare thoroughly, and run meetings that end with decisions
• Real, hands-on experience using DataHub - you've worked with it day-to-day, understand how it's configured, and have helped others get value from it
• Experience driving DataHub adoption inside an organization, ideally as an internal champion or power user before moving into a customer-facing role
• Background in a data-adjacent role (analytics, data operations, data product management) before moving into CS
• Previous startup or consulting experience
• Where you'll be based
• London, England (hybrid, 2/3 days in Borough High Street office)
• Benefits and Perks
• We invest in people so they can do their best work and enjoy doing it. Our benefits reflect the way we build: practical, thoughtful, and designed to support long-term growth.
• Competitive compensation
• We offer salaries that reflect your skills, experience, and the impact you make. You bring value-we make sure you're recognized for it.
• Equity for everyone
• Every team member receives an ownership stake in the company. When we grow, you grow with us.
• Remote Work
• All roles are remote unless otherwise specified in the job description. Review the job description to confirm if the role you are interested in is remote or hybrid.
• Location flexibility
• Home office, coworking space, or something in between? We support your ideal setup. You'll receive a monthly coworking stipend to use whenever you need a change of pace or in-person collaboration time.
• Comprehensive health coverage
• Your well-being matters. We cover 99% of medical, dental, and vision premiums employees, and 65% for dependents.
• Flexible savings accounts
• We offer FSAs to help cover planned or unexpected healthcare costs. You can also opt into a Dependent Care FSA to support family needs.
• Support for every path to parenthood
• Through Carrot Fertility, we provide inclusive fertility benefits and family-forming support. All U.S. employees have access, regardless of age, gender identity, or family structure.
• Time off that works for you
• We trust you to take the time you need. Our unlimited PTO and sick leave policy is designed for flexibility, rest, and real life.
• Why Join Us
• DataHub is at a rare inflection point: we've achieved product-market fit, earned the trust of leading enterprises, and secured backing from top-tier investors like Bessemer Venture Partners and 8VC. The context platfo

Benefits

Additional Information

DataHub is an AI & Data Context Platform adopted by over 3,000 enterprises, including Apple, CVS Health, Netflix, and Visa. Innovated jointly with a thriving open-source community of 13,000+ members, DataHub's metadata graph provides in-depth context of AI and data assets with best-in-class scalability and extensibility. The company's enterprise SaaS offering, DataHub Cloud, delivers a fully managed solution with AI-powered discovery, observability, and governance capabilities. Organizations rely on DataHub solutions to accelerate time-to-value from their data investments, ensure AI system reliability, and implement unified governance, enabling AI & data to work together and bring order to data chaos.

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