Site Account Manager - Bahia Region
External
Flsmidth · Belo HorizonteFull-timeOn-site2w ago
CRMLeadership
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Responsibilities
- Serve as the main customer contact, building and maintaining strong relationships. Develop and sustain key customer connections to establish long-term, profitable relationships.
- Responsible for selling spare parts, wear parts, upgrades & retrofits, and services to customers, aligned with the targets set for this offering.
- Develop market strategies: create market entry strategies for parts in collaboration with the service line management, tailored to regional market needs.
- Supervise technical and complex proposals: oversee proposals for customers requesting technical and complex quotes.
- Pricing strategies: implement market-adapted pricing strategies to achieve goals and objectives.
- Deliver excellent customer service. Develop and implement sales strategies to increase market share; create value propositions and ROI to differentiate FLS.
- Collaborate with internal teams to maximize sales potential and draft proposals.
- Visit installation sites to consult with customers on equipment operations, replacements, and pending work scopes.
- Manage regular entries and updates in the CRM application to include contacts, appointments, and opportunities.
- Overall responsibility for managing the target for your customer portfolio, including budgetary targets.
- Demonstrate leadership and planning values (morality, ethics, logical actions, and working in FLS' best interests).
- Market monitoring: stay informed about market trends to assess long-term needs.
- Internal collaboration: work closely with sales colleagues and specialists from other departments on technical, product, service, and pricing matters during proposal and order execution.
- CRM and opportunity management: maintain updated CRM and track opportunities in collaboration with sales managers and other stakeholders.
- These responsibilities reflect a holistic approach to ensuring sales success and customer satisfaction while maintaining appropriate technical and commercial standards.
- What You Bring
- University degree: Mining Engineering, Industrial Engineering, Mechanical Engineering, Mechatronic Engineering, Commercial Engineering, Technologist
- Over 5 years of experience in the mining market
- Experience in sales and customer management
- Knowledge of unit operations
- Technical expertise
- Advanced English and Spanish
- Willingness to travel
Benefits
Competitive benefits package, including health, dental, disability, life insurance, and voluntary insurance optionsAccess to the Flexible Benefits PlanAnnual bonusAn equal opportunity employer committed to creating a diverse and inclusive workplaceA global network of supportive colleagues and growth opportunitiesAs an equal opportunity employer, FLSmidth embraces diversity and equality, fostering an inclusive environment.We encourage candidates from all backgrounds and perspectives to apply-our team is stronger with a diverse workforce.In line with our commitment to equal opportunities and eliminating bias, we ask you to exclude personal information such as age, ethnicity, number of children, and photographs from your application materials.Please note that we will review applications and conduct interviews on a rolling basis, so apply as soon as possible.Candidates will be contacted via email.Unsolicited recruiter or agency referrals will not be accepted.All candidates must undergo a medical, drug, and alcohol test prior to hiring.FLSmidth requires all individuals to have valid work permits. Otherwise, we cannot accept your application.FLSmidth is a leading provider of engineering solutions, equipment, and services to customers in the mining and cement industries. For more information, visit FLSmidth.com/careers .We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.Health insuranceDental insuranceFlexible schedulePerformance bonus
Additional Information
Creating a Better Future Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop technology and acquire the knowledge to make this difference by tackling climate challenges. It's a great responsibility, but we are committed to fulfilling it. We've launched our ambition, MissionZero: enabling our customers to progress towards zero emissions in mining and cement. We need your skills, curiosity, and drive to help us reach our goal. Together, we empower our customers to produce the materials needed for a better future. As a Site Account Manager , you will be responsible for driving the sales of wear and spare parts, as well as services, to mining customers in Bahia and Northeast Brazil.
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