Customer Service Associate, Coutts Cashiers & Safe Custody (12 months)

Responsibilities

• You'll also be:
• Responsible for providing a friendly, professional and welcoming experience to assist clients who arrive for meetings
• Using your expertise to provide excellent client service to handle a range of banking requests and transactions, including large encashments, foreign exchange and for Safe Custody
• Improving processes and procedures to maximise client satisfaction and efficiency
• The skills you'll need
• We're also looking for you to demonstrate:
• Knowledge and experience of working in a frontline job in Financial Services
• The ability to prioritise work and achieve quality results while maintaining high levels of detail
• A good knowledge of Microsoft Office, especially Microsoft Excel
• A working knowledge of Avaloq is preferred but not essential as training will be provided
• Good planning and organisational skills
• Knowledge of regulation and compliance, including data protection, money laundering and the FCA
• Hours
• 35
• Job Posting Closing Date:
• Job Posting Closing Date is not yet published.
• Ways of Working:Office First

Additional Information

Join us as a Customer Service Associate, Coutts Cashiers & Safe Custody We'll look to you to deliver excellent service to our customers, always keeping their needs and financial goals in mind You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated individual to complete processes and procedures, while providing the customer with a seamless experience This role is being offered for a period of 12 months This job does not meet Skilled Worker visa sponsorship requirements This is an office first job, so your time will be spent on site working at our office 440 The Strand

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